HR Partner, Human Resources

Amazon Inc.; Shafter (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

EAP

Flexible Spending Accounts

401(k) matching

Paid time off

Parental leave

Sign-on payments

RSUs

Job summary

Amazon NACF PXT is seeking an onsite HR professional in Shafter, CA to balance standard HR work with hands-on employee support. You will use data tools to improve employee experience, engagement, and leader effectiveness, working closely with PXT and Operations to reinforce workplace standards.

The role requires a Bachelor's degree and 2+ years of Amazon experience with HR exposure, plus strong communication and confidentiality skills.

Qualifications

• 2+ years of Amazon experience with 1-year HR general experience or equivalent
• Experience handling confidential information and communicating with diverse audiences
• Ability to analyze information and use data tools to improve employee experience

Responsibilities

• Support a positive employee experience by executing key HR programs and partnering with PXT and Operations
• Handle frontline employee inquiries, ensure timely and quality responses, escalate when needed
• Maintain documentation of HR processes and track SLAs
• Coach leaders on engagement and retention practices
• Support site-level engagement, communication, and culture-building initiatives
• Learn to track PXT data such as attrition and attendance trends and summarize insights

Skills

Amazon experience

HR general experience

Effective communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Onsite role supporting the NACF PXT team in Shafter, CA. You’ll balance HR standard work with hands‑on employee support, while using data tools to improve employee experience, engagement, and leader effectiveness.

What you’ll get

• Health insurance including medical, dental, vision, prescription, Basic Life & AD&D, plus options for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts, and Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to build a culture where employees feel valued, heard, and supported
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs), and maintain accurate documentation of HR processes and employee interactions
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring matters are resolved or escalated appropriately
• Handle sensitive information with discretion and professionalism
• Assist with feedback channel operations such as roundtables, floor walks, and employee engagement activities
• Support issue tracking and follow‑up with senior PXT team members to drive resolutions and improvements in employee experience
• Coach frontline leaders on behaviors that affect engagement and retention
• Reinforce expectations for leader tool usage to improve communication, recognition, and performance conversations
• Support site‑level engagement, communication, and culture‑building initiatives, including coordinating logistics, gathering feedback, and monitoring effectiveness
• Learn to track and summarize PXT‑related data such as attrition and attendance trends, hiring data, and employee sentiment
• Help prepare insights for site reviews or team discussions
• Promote self‑service tools for routine employee and manager questions
• Identify recurring gaps and escalating opportunities to improve tool usability or adoption

Requirements

• Bachelor’s degree or equivalent, or equivalent experience
• 2+ years of Amazon experience with 1-year human resources general experience or equivalent experience (e.g., operations, customer service, retail, manufacturing)
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience handling confidential information
• Experience communicating effectively with diverse audiences, including explaining processes, addressing concerns, and providing technical guidance

Preferred qualifications

• Bachelor’s degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
• Experience in customer service or other people‑facing roles with strong verbal and written communication
• Ability to analyze information, solve problems, and make data‑driven decisions
• Intermediate Microsoft Excel skills (pivot tables, v-lookups, formulas)
• Proficiency using AI‑powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Ability to train and support others in HR technologies and digital platforms with a focus on user adoption and end‑user experience
• Strong organizational skills for managing multiple priorities in a fast‑paced environment
• Experience partnering across teams, with adaptability and autonomy
• Sound judgment in ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem‑solving and resourcefulness

A day in the life

• Balance standard work execution with responsive employee support through consistent presence on the operations floor
• Engage directly with hourly employees and partner with leaders to address concerns and drive engagement initiatives
• Execute core HR processes under guidance from senior team members while ensuring quality service delivery
• Use data tools and HR technologies to track metrics, identify trends, and build trust through personal interaction
• Support engagement activities, help coordinate feedback channels, and assist with coaching and development
• When complex issues arise, seek guidance from senior team members and continue building sound judgment

About the team

Amazon Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast‑paced environments supported by robotics, scanning machines, and computer systems that help deliver millions of items to households daily.

NACF PXT is a talent cultivator where Amazonians build depth of experience and expertise to grow across Amazon business lines.

NACF PXT teams are flexible, thoughtful, socially responsible, and focused on planning for the future, while HR Leaders provide strategic and tactical direction, deliver internal customer support, and drive HR process improvement in locations with up to 6,000 associates.