HR Outsourcing Supervisor: Lead Multi-Client HR Delivery

RSM US LLP; Raleigh (NC); Hybrid; USD 95,000 - 192,000; Full time

Job summary

RSM US LLP is seeking an experienced Human Resources Outsourcing (HRO) Supervisor to deliver hands‑on HR support for a client portfolio while supervising HR Associates and Senior Associates. The role blends direct HR execution with team coordination and leadership, with flexibility to base near any RSM US office.

The position requires 5+ years of HR experience, SHRM/HRCI certification, and proficiency with HRIS systems, MS Office, and multi‑state compliance. Travel up to 25% may be required.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.
• SHRM and/or HRCI certification required.
• 5+ years of progressive HR experience, preferably in a consulting, outsourcing, multi‑client, or multi‑unit environment, including at least 1 year coordinating, mentoring, or supervising other HR professionals.
• Hands‑on experience across multiple areas of the HR lifecycle, including employee relations, compliance, policy development, and HR operations.
• Experience supporting multi‑state employment, wage and hour, and leave compliance considerations.
• Strong organizational and project‑coordination skills; managing deadlines, tracking deliverables, and balancing competing priorities.
• Experience as an HRIS user across one or more platforms, such as Rippling, ADP, Paychex, UKG, and Paylocity, or similar systems.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Ability to manage ambiguity and adapt to changing client and business needs.
• Strong communication and relationship‑building skills with internal teams and clients.
• Travel up to 25% may be required based on client and business needs.

Responsibilities

• HR Delivery & Execution: Perform hands‑on work and/or ensure accurate and timely HR delivery across the hire‑to‑retire lifecycle, including employee relations support, compliance reviews, policy and process documentation, onboarding/offboarding, and HRIS administration, while producing high‑quality, client‑ready deliverables.
• Team Supervision: Supervise and coordinate the daily work of assigned HR Associates and Senior Associates, delegating tasks, balancing workloads, and ensuring deadlines are met.
• Quality Review: Serve as the first‑line reviewer of work product, checking for accuracy, completeness, and adherence to RSM methodology.
• HR Advisory Support: Provide practical HR guidance on low to mid‑level concerns, more complex employee relations, performance management, workplace investigation support, and compliance matters, escalating the most complex or higher‑risk issues to the Manager.
• Compliance & Assessments: Support and execute HR compliance assessments and process reviews, identifying gaps, documenting findings, and helping develop corrective action recommendations.
• Process & Documentation: Build and maintain repeatable HR processes, playbooks, templates, and job aids that improve consistency and efficiency across clients.
• Deliverable & Deadline Management: Track deliverables, timelines, and priorities across assigned workstreams; monitor utilization and flag capacity or timeline risks.
• Coaching & Enablement: Mentor junior team members through day‑to‑day guidance, feedback, and knowledge sharing, helping strengthen team capability across HR domains and HRIS platforms.
• Adaptability: Support clients and teams through change, shifting priorities, and ambiguous situations with a flexible, solutions‑oriented approach.
• Growth Contribution: Contribute to proposal development and support business development activities by demonstrating HR subject‑matter expertise.
• Other Duties as Assigned: Perform other related duties as assigned to support client engagements, the team, and the growth of the HRO practice.

Skills

HR delivery

Team supervision

HR advisory

Compliance

Policy development

HRIS platforms

Microsoft Word

PowerPoint

Excel

Project coordination

Multistate compliance

Communication skills

Travel readiness

Education

Bachelor's degree in HR

Tools

Rippling

ADP

Paychex

UKG

Paylocity

Job description

RSM US LLP is seeking an experienced Human Resources Outsourcing (HRO) Supervisor to deliver hands‑on HR support for a client portfolio while supervising HR Associates and Senior Associates. The role blends direct HR execution with team coordination and leadership, with flexibility to base near any RSM US office.

The position requires 5+ years of HR experience, SHRM/HRCI certification, and proficiency with HRIS systems, MS Office, and multi‑state compliance. Travel up to 25% may be required.