HR Operations Vendor Relationship Manager

Lensa; San Francisco (CA); Remote; USD 96,000 - 140,000; Full time

Job summary

Lensa is looking for an HR Operations Vendor Relationship Manager to serve as a liaison between Aerospace People Operations and external vendors. You will ensure the seamless delivery of HR services including benefits and payroll management. This mid-senior level role requires strong vendor management skills and a solid background in HR operations, with a competitive salary range of $96,900 to $140,000.

Benefits

Comprehensive health benefits

401(k) savings plan with company match

Tuition assistance

Paid parental leave

Qualifications

• Strong background in HR operations and vendor governance.
• Minimum of 7 years experience in HR services.
• Experience managing complex vendor relationships.

Responsibilities

• Manage contract relationships with Alight and Strada.
• Monitor performance metrics and ensure compliance.
• Identify opportunities to reduce contract cost.

Skills

Vendor Management

HR Service Delivery

Analytical Skills

Communication Skills

Negotiation Skills

Education

Bachelor’s degree in Human Resources or related field

High School Diploma/Equivalent with 11 years of relevant experience

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for GE Aerospace.

Job Description Summary

The HR Operations Vendor Relationship Manager will be a key liaison between the Aerospace People Operations organization and Alight / Strada, ensuring seamless delivery of outsourced HR services such as benefits administration, payroll, employee support, data quality and application management. This role will focus on performance monitoring, contract compliance, issue resolution, invoice reconciliation, tracking change requests for completion of work, budget management and ensuring consistent end to end delivery from the two vendors. The ideal candidate will have a strong background in HR operations, vendor governance, and service management within complex, global environments.

Job Description

Essential Responsibilities:

• Serve as the key contact for managing the contract relationship with both Alight and Strada
• Foster a collaborative partnership with Alight / Strada, ensuring alignment with service expectations, SLAs, and business objectives.
• In collaboration with Vendor Accountability, define and execute governance for each vendor including risk rating management, business reviews (QBTs), annual compliance needs, facilitate meetings and agendas and manage executive escalations.
• Monitor performance metrics, SLAs, and KPIs related to Alight-delivered HR services (e.g., payroll, benefits, case management. DQM, AMS).
• Partner with HR, Payroll, Product, DT, and Legal teams to ensure service delivery meets operational needs and compliance standards.
• Ensure appropriate monitoring and reporting for each vendor.
• Manage contractual obligations and service level agreements (SLAs), ensuring vendor adherence to terms.
• Where needed monitor, consolidate and report penalties. In collaboration with Finance and Vendor Accountability ensure consolidate reporting of issues.
• Identify and mitigate risks and any contractual obligations related to outsourced services. Ensure consolidation of reporting.
• Provide oversight to execution of Change Request process. In collaboration with Vendor Accountability (inventory reporting) and Sourcing (contractual or commercial implications).
• Drive root cause analysis for service issues and lead resolution plans in collaboration with Alight / Strada.
• Identify opportunities to reduce contract cost through improved service delivery, automation, and employee experience
• Serve as an internal champion for Alight / Strada services; regularly communicate service status and improvement plans with stakeholders across HR, Finance, IT, and business units.
• Provide insights and reporting to senior leadership on vendor performance and strategic direction.
• Work cross functionally with Vendor Accountability, Sourcing and other key stakeholders as needed.
  
  

Qualifications/ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field OR High School Diploma/Equivalent with 11 years of relevant experience.
• Minimum of 7 years of experience in HR service delivery, shared services, or HR operations, with at least 3 years in vendor management.
  
  

Desired Characteristics

• Deep familiarity with Alight / Strada services and platforms is strongly preferred.
• Demonstrated experience managing complex vendor relationships in a global, matrixed environment.
• Strong understanding of HR systems, processes, and compliance requirements.
• Excellent negotiation, communication, and analytical skills.
• Experience in large-scale HR transformations or outsourcing transitions.
• Comfort working across cultures and time zones.
• Ability to manage ambiguity and drive results through influence.
  
  

Pay And Benefits

• The base pay range for this position is $96,900 -140,000. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on June 9th, 2025.
• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical,emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to aHealth Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling andreferral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matchingcontributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits includetuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., isa “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time andfor any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. Thisdocument does not create a contract of employment with any individual.
  
  

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

• This is a remote position
  
  

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Human Resources Operations Manager jobs in San Francisco, CA.

San Francisco, CA $175,200 - $284,400 2 weeks ago

Senior Talent Business Partner (Senior Human Resources Business Partner)

San Francisco, CA $200,000 - $250,000 2 weeks ago

San Francisco, CA $143,000 - $205,000 2 weeks ago

San Francisco, CA $160,000 - $220,000 3 weeks ago

Senior Human Resources Business Partner, GTM

San Francisco, CA
$139,400.00
-
$164,000.00
6 days ago

San Francisco, CA
$160,000.00
-
$230,000.00
6 days ago

San Francisco, CA
$130,050.00
-
$180,000.00
2 weeks ago

San Francisco, CA
$186,000.00
-
$207,000.00
2 days ago

San Francisco, CA
$126,000.00
-
$216,700.00
2 days ago

Deputy Director of Human Resources & Compliance

San Francisco, CA
$148,000.00
-
$215,000.00
2 days ago

Brisbane, CA
$200,000.00
-
$260,000.00
1 week ago

Director, HRBP GTM (Customer Success & Support)

San Francisco, CA
$188,000.00
-
$282,000.00
5 days ago

Senior Manager/ Director, People Operations

San Francisco, CA
$90,000.00
-
$145,000.00
1 day ago

San Francisco, CA
$128,000.00
-
$238,000.00
1 hour ago

Principal HR Business Partner, Amazon Health Services

San Francisco, CA
$139,200.00
-
$230,200.00
2 weeks ago

San Francisco, CA $114,496 - $161,640 2 weeks ago

San Mateo, CA $160,000 - $200,000 4 days ago

San Francisco, CA $393,500 - $437,200 1 day ago

Director, Human Resource Business Partner

Sr. HR Business Partner - U.S. Personal & Business Banking

San Francisco, CA $120,000 - $222,600 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.