HR Operations Specialist: I-9, E-Verify & Case Triage

AssistRx; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay structure

401(k) with immediate vesting

Medical, dental, vision, life, & short

Job summary

AssistRx is seeking an HR Operations Specialist to serve as the operational backbone of HR, handling high-volume compliance and transactional work for ~3,000 employees across multiple sites. You will triage inquiries, route to HR Partners, and maintain accurate records while ensuring timely I-9 and E-Verify processing.

This process-driven, non-advisory position emphasizes accuracy and efficiency, enabling HR Partners to focus on engagement, retention, and leadership development.

Qualifications

• Associates degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and directly relevant experience.
• Minimum two (2) years of HR administrative, coordinator, or HR operations experience.
• Demonstrated hands-on experience completing Form I-9 and using E-Verify, including familiarity with federal deadlines, retention requirements, and reverification obligations.
• Proven ability to manage high-volume transactional work with a high degree of accuracy and attention to detail.
• Experience working in an HRIS and a ticketing or case management system.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong written and verbal communication skills, with a service-oriented approach to employee inquiries.
• Demonstrated discretion in handling confidential and sensitive employee information.
• Ability to work onsite in Tempe, AZ five (5) days per week.

Responsibilities

• Monitor the shared HR inbox, case management queue, and HR service request channels; acknowledge inquiries within SLAs.
• Review, categorize, and prioritize incoming employee inquiries; assign to the appropriate HR Partner or team.
• Elevate time-sensitive or high-sensitivity matters to HR leadership without investigation.
• Resolve routine inquiries using approved materials and templates; route complex items to HR Partners.
• Track case assignment, aging, and closure; produce weekly reports for HR leadership.
• Maintain and update intake routing rules, templates, and HR knowledge base.
• Own the Form I-9 process end to end; complete Section 2 within federal deadlines for all hires, including remote employees.
• Manage E-Verify case creation, response handling, and case closure per program requirements.
• Track Form I-9 reverifications and conduct internal self-audits; implement corrections as needed.
• Support employment verification requests, unemployment claim documentation, and records requests under HR leadership.

Skills

Customer Service

Dependability

Diversity

Ethics

Interpersonal Skills

Judgement

Oral Communication

Professionalism

Quality

Teamwork

Written Communication

Education

Associates degree or equivalent

Tools

HRIS

Ticketing system

Microsoft Outlook

Excel

Word

Job description

AssistRx is seeking an HR Operations Specialist to serve as the operational backbone of HR, handling high-volume compliance and transactional work for ~3,000 employees across multiple sites. You will triage inquiries, route to HR Partners, and maintain accurate records while ensuring timely I-9 and E-Verify processing.

This process-driven, non-advisory position emphasizes accuracy and efficiency, enabling HR Partners to focus on engagement, retention, and leadership development.