HR Operations Specialist - Human Resources Service Center - Full Time

Guthrie; Sayre (Bradford County); On-site; USD 45,000 - 60,000; Full time

Job summary

Guthrie seeks an HR Operations Specialist to provide professional support to caregivers, managers, and HR partners. You will respond to inquiries with accuracy, maintain confidential information, and support transactional HR tasks while delivering excellent customer service.

Required: Associate or Bachelor’s preferred and at least 1 year in HR or clerical work; proficiency in Microsoft Office and experience with Oracle Cloud. Based in Sayre/Corning with day shifts and on-site work.

Qualifications

• Associate or Bachelor’s degree preferred.
• High School diploma or equivalent required.
• 1 year HR or clerical experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide online phone coverage and respond to email inquiries.
• Assist with HR help desk tickets and escalate complex issues.
• Maintain accurate data in Oracle Cloud and assist with onboarding/badging.
• Process invoices and HR-related transactions as needed.
• Deliver exceptional, timely service to caregivers and leaders.

Skills

Customer service

Communication

Multitasking

Education

Associate or Bachelor’s degree preferred

High School diploma or equivalent required

Tools

Microsoft Office

Oracle Cloud

Job description

Be the operational heartbeat behind an exceptional employee experience. As a Human Resources Operations Specialist, you'll provide guidance, support, and solutions that help caregivers and leaders navigate questions and aspects of healthcare work at Guthrie. Your attention to detail in keeping essential HR processes accurate, efficient, and employee-focused will help our healthcare teams stay focused on what matters most: providing outstanding patient care.

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan - Plan for your future with Fidelity investment options
• Employee Assistance Program - Confidential support for personal and professional well-being
• Shift Differentials & Premiums - Earn more for evenings, nights, weekends, and float coverage
• PTO Starts on Day 1
• Friendly, Inclusive Work Family - Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 - Forbes

Schedule & Coverage:

• Full Time, Day Shift, Supporting both Sayre and Corning offices.

Position Summary:

As an integral part of HR operations, provide comprehensive and professional support to our caregivers, management, and HR partners. Utilize excellent customer service skills while providing accurate and timely responses to inquiries and requests. Conduct varied transactional and related Human Resources functions while maintaining necessary confidentiality of information.

Education, License & Cert:

Associate or bachelor's degree in a related field preferred. High School diploma or equivalent required.

Experience:

• A minimum of 1 year of Human Resources or clerical work required.
• Computer skills, Microsoft Office software experience required (i.e. Excel, Word, PowerPoint, etc.).
• Must possess excellent communication skills, customer service skills and have the ability to multi-task and prioritize work in accordance with changing deadlines.
• Experience in a healthcare and/or human resources department highly desired.

Essential Functions:

1. Provide online phone coverage, respond to email inquiries, help desk tickets, and elevate complex HR issues to subject matter experts according to established service guidelines.
2. Delight our caregivers and other internal/external customers with exceptional customer service by promptly addressing inquiries and fulfilling needs.
3. In addition to addressing inquiries and addressing caregiver HR related needs, perform a variety of transactional HR operations tasks, which may include:
   • Greeting applicants, caregivers and walk-in guests and answer inquiries and/or provide assistance.
   • Assisting with Badging requirements.
   • Explains how to make Inputs into Oracle Help Desk for customers calling or using ticketing systems.
   • Maintaining accurate data in Oracle Cloud as required.
   • Ordering office supplies for Human Resources.
   • Processing invoices/requisition requests and relocation invoices/requests.

Other Duties:

• Assist with and/or carry out special projects, often of a highly confidential nature.
• Propose new procedures to enhance the efficiency of HR operations and to improve the overall caregiver experience.
• Performs other duties as assigned.