HR Operations Specialist

Eastern Bank; Brockton (MA); Hybrid; USD 78,226,000 - 106,822,000; Full time

Job summary

Eastern Bank is seeking an HR Operations Specialist in Brockton, MA for a hybrid role that blends data accuracy, records management and payroll/benefits reconciliation within the HR Shared Services team. You will audit compliance, manage employee data in Oracle, compile weekly/monthly HR reports, and provide administrative support while protecting confidential information in a high-volume environment.

The role requires 5+ years of progressive administrative experience in HR operations and a high

Qualifications

• High school diploma required; associate's degree preferred.
• 5+ years of progressive administrative experience in HR operations.
• Experience in HR Shared Service environment preferred.

Responsibilities

• Compliance Support: Track compliance course completion and gaps; ensure posters are up to date.
• HR Account Reconciliation: Audit and reconcile benefits general ledger accounts and payroll funding variances.
• Records and Data Management: Correct employee information in Oracle; respond to file requests; ensure data accuracy.
• Reporting: Create, validate, and distribute weekly and monthly HR reports.
• Administrative Support: Maintain HR intranet pages and provide backup support.

Skills

Reconciliation

Microsoft Office

Confidentiality

Time management

Communication

Attention to detail

Education

High school diploma

Associate's degree

Tools

Oracle HRIS

Job description

Hiring Range: $27.30 - $37.28

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Position Summary

The HR Operations Specialist is responsible for the accuracy, integrity, and completeness of employee data and HR operational processes. This role is part of the HR Shared Services team and is responsible for audit and compliance activities, records management, payroll and benefits account reconciliations, and operational support across the HR department. The ideal candidate is highly organized, detail-oriented, and comfortable moving between employee-facing coordination work and back-office financial reconciliation activities. This role requires someone who can manage competing priorities, handle sensitive information with discretion, and maintain accuracy across high-volume transactional work.

This is a hybrid position working 2-3 days in the Brockton, MA office. Travel to Wakefield, MA 2-3 days a month may be required.

Key Responsibilities

• Compliance Support: Support the annual compliance course cycle, tracking completion and escalating gaps as needed. Ensure new employees complete required compliance courses and follow up weekly on outstanding assignments. Ensure branch and office locations have current employment law posters, ordering and distributing updates as required. Support the integrity of HR compliance programs through regular auditing and reporting activities.
• HR Account Reconciliation: Audit and reconcile benefits-related general ledger accounts on a monthly and quarterly basis. Reconcile payroll funding accounts and identify variances. Partner with benefits and payroll teams to research and resolve discrepancies.
• Records and Data Management: Correct employee organizational information in Oracle, including job codes, FLSA classifications, seniority dates, and related data. Respond to requests for employee file documents in a timely manner. Ensure data accuracy and integrity across HR systems.
• Reporting: Support the creation, validation, and distribution of weekly and monthly HR reports. Gather, organize, and validate data to ensure reports are accurate and delivered on schedule.
• Administrative Support: Maintain and update HR intranet pages in SharePoint. Provide backup support for the HR Operations Coordinator.

Requirements

Education and Experience

• High school diploma required; Associate's degree preferred.
• 5+ years of progressive administrative experience, preferably in HR operations or HR shared services.
• Experience working in an HR Shared Service environment highly preferred

Skills and Knowledge

• Experience with account reconciliation, bookkeeping, or payroll/benefits reconciliation highly preferred.
• Proficient in Microsoft Office Suite (Outlook, Excel, and PowerPoint) and Oracle HR systems or similar HRIS platforms.
• Ability to develop strong working relationships and maintain confidentiality with sensitive employee information.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Effective verbal and written communication skills.
• Ability to manage high-volume, detail-oriented tasks.
• Effective problem-solving skills with a strong sense of urgency.
• Follow-up, follow-through, and timely resolution skills.