HR Operations Manager

Protouch Staffing; Vista (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company contribution

Paid time off

Paid holidays

Floating holiday

Sick leave

Paid parental leave

Company-paid life insurance

Disability insurance

Employee Assistance Program

Professional development and career成长

Job summary

Protouch Staffing is seeking a seasoned HR Generalist to lead payroll, HRIS maintenance, benefits administration, and employee relations across our US operations. The role supports leave management, compliance with federal/state laws, and HR processes for hourly and salaried staff.

Partner with managers on performance and hiring while ensuring data integrity and policy adherence. This onsite position offers growth in a manufacturing-adjacent environment.

Qualifications

• 5-7 years of progressive HR generalist or HR operations experience.
• Certification such as PHR/SPHR/SHRM-CP/SHRM-SCP preferred.
• Bachelor's degree in HR, Business Administration, or related field preferred.

Responsibilities

• Administer payroll processes, including changes, timekeeping, PTO, audits, and reconciliations.
• Maintain HRIS data, workflows, reporting, and system accuracy.
• Conduct routine HR audits of payroll, HRIS, and records.
• Troubleshoot payroll, HRIS, and timekeeping issues with vendors as needed.
• Administer employee benefit programs including COBRA and open enrollment.
• Administer leaves of absence and return-to-work activities.
• Provide day-to-day HR guidance to employees and managers.
• Support recruiting and hiring activities for hourly and salaried roles.

Skills

Payroll administration

HRIS

Benefits administration

Employee relations

Compliance knowledge

Data accuracy

Communication

Multitasking

Education

Bachelor's degree in HR or related field

HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred

Tools

HRIS

Payroll systems

MS Excel

Job description

Job Roles And Responsibilities

• Administer payroll processes, including employee changes, timekeeping, PTO, payroll inputs, audits, reconciliations, corrections, and employee inquiries.
• Maintain HRIS data, employee transactions, workflows, reporting, and system accuracy.
• Conduct routine audits of payroll, HRIS, employee records, and HR processes.
• Troubleshoot payroll, HRIS, and timekeeping issues and coordinate with vendors as needed.
• Maintain accurate employee records and documentation throughout the employee lifecycle.
• Administer employee benefit programs, including eligibility, enrollment, qualifying life events, reconciliations, COBRA coordination, and annual open enrollment.
• Resolve routine employee benefit questions and administrative issues.
• Administer leaves of absence, including documentation, required notices, tracking, benefits coordination, and return-to-work activities.
• Support workplace accommodation processes in partnership with HR leadership.
• Manage day-to-day workers' compensation claims, including reporting, documentation, carrier communication, work restrictions, and return-to-work coordination.
• Escalate complex, sensitive, or high-risk benefits, leave, accommodation, and workers' compensation matters as appropriate.
• Provide day-to-day HR guidance to employees and managers regarding policies, attendance, performance, conduct, and workplace matters.
• Support employee relations matters, corrective actions, and performance documentation.
• Conduct fact-finding and routine employee relations investigations.
• Escalate complex, sensitive, or high-risk employee relations matters to HR leadership.
• Administer performance management processes, including timelines, documentation, manager support, and completion tracking.
• Maintain accurate and confidential employee relations and performance documentation.
• Maintain and administer HR policies, procedures, and employee handbook documentation.
• Support implementation of new and revised HR policies, procedures, and programs.
• Monitor day-to-day compliance with applicable employment laws and established HR practices.
• Conduct routine HR audits and maintain required employment records, notices, postings, and compliance documentation.
• Coordinate required HR and employment-related training and maintain completion records.
• Identify potential compliance gaps and escalation significant matters to HR leadership.
• Support recruiting and hiring activities for hourly and salaried positions.
• Partner with hiring managers to maintain consistent recruiting, selection, and hiring processes.
• Support offer preparation and ensure approved employment terms are accurately reflected in offer and onboarding documentation.
• Partner with HR team members on recruiting coordination, onboarding, employee changes, and offboarding.
• Ensure employee lifecycle changes are accurately processed across HRIS, payroll, benefits, and related systems.
• Prepare recurring HR reports covering headcount, turnover, recruiting, attendance, payroll, leaves, workers' compensation, and other workforce metrics.
• Monitor HR data and processes for discrepancies, recurring issues, and areas requiring attention.
• Maintain relationships with HR vendors and service providers and coordinate resolution of operational issues.
• Identify opportunities to improve HR processes, controls, accuracy, efficiency, and employee service.
• Support HR projects, audits, and initiatives in partnership with HR leadership.

Qualifications And Certifications

• 5-7 years of progressive Human Resources experience with broad HR generalist or HR operations responsibilities.
• Current professional HR certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or an equivalent recognized HR certification.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Hands-on experience supporting both hourly and salaried employee populations.
• Hands-on experience with payroll administration.
• Hands-on experience with HRIS and integrated HRIS/payroll systems.
• Experience with benefits administration, including enrollment, qualifying life events, COBRA, and open enrollment.
• Experience administering leaves of absence.
• Experience managing workers' compensation claims and return-to-work processes.
• Experience handling employee relations and routine workplace investigations.
• Experience supporting performance management and corrective action processes.
• Strong working knowledge of federal and state employment laws and HR compliance requirements.
• California employment law experience strongly preferred.
• Experience maintaining employment records, HR policies, notices, postings, and compliance documentation.
• Experience with HR reporting and workforce metrics.
• Strong organizational and time-management skills.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Ability to handle confidential and sensitive employee matters with sound judgment.
• Ability to independently manage routine HR matters and recognize when escalation is required.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working in both office and manufacturing environments.
• Experience in manufacturing, CPG, food manufacturing, distribution, or a similar operational environment is a plus.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company contribution
• Paid time off
• Paid holidays
• Floating holiday
• Sick leave
• Paid parental leave
• Company-paid life insurance
• Disability insurance
• Employee Assistance Program
• Professional development and career growth opportunities
• Health and wellness discounts