HR Operations & Lifecycle Specialist

LGBT Great; Newport Beach (CA); On-site; USD 103,402,656 - 111,677,899; Full time

Job summary

PIMCO is a global leader in fixed income. This Analyst role delivers day-to-day HR operations, employee lifecycle support, and data integrity to ensure a positive experience for employees and managers in a 12-month fixed-term contract.

You will manage inquiries, onboard and offboard, coordinate lifecycle activities, and support audit readiness with high accuracy, while contributing to global HR programs and knowledge management.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Strong attention to detail with a demonstrated commitment to maintaining accurate data and high-quality work.
• Clear communication and organizational skills, with the ability to manage multiple tasks effectively.
• Ability to handle sensitive and confidential information with discretion.
• Ability to identify issues and support effective solutions with guidance.
• Sound judgment to handle routine matters independently and appropriately elevate more complex or sensitive issues.
• Willingness to learn new tools and adapt to evolving processes and systems.
• Ability to collaborate effectively with team members and cross-functional partners.
• Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment.

Responsibilities

• Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs.
• Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs.
• Escalate complex or sensitive cases appropriately.
• Execute core HR processes including onboarding, transfers, mobility, and offboarding.
• Coordinate activities, including communications, documentation, and system readiness.
• Ensure a high-quality, consistent employee experience.
• Execute HR transactions in systems with a high degree of accuracy.
• Maintain employee data integrity and ensure proper system updates.
• Generate basic reports and support operational tracking as needed.
• Execute processes in alignment with HR policies, procedures, and regional requirements.
• Maintain accurate, complete, and traceable records to support audit readiness.
• Perform data validation checks and support audit requests or documentation reviews.
• Create, update, and maintain HR knowledge articles to support employee self-service.
• Ensure content is accurate, accessible, and aligned with global standards.
• Identify gaps in knowledge and contribute to improving usability.
• Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs.
• Execute program activities in alignment with global standards and service delivery expectations.
• Ensure consistent, high-quality delivery across core operational programs.
• Deliver thoughtful, responsive, and high-quality HR support to employees and managers.
• Identify recurring issues or themes from inquiries and flag opportunities for improvement.
• Contribute to a consistent, employee-centric HR experience.
• Identify inefficiencies in workflows or recurring issues and suggest improvements.
• Support implementation of standardized processes and automation initiatives.
• Contribute to improving service delivery efficiency and reducing manual work.

Skills

Attention to detail

Communication

Discretion

Collaboration

Process adherence

Fast-paced environment

Education

Bachelor’s degree

Tools

ServiceNow

Job description

PIMCO is a global leader in fixed income. This Analyst role delivers day-to-day HR operations, employee lifecycle support, and data integrity to ensure a positive experience for employees and managers in a 12-month fixed-term contract.

You will manage inquiries, onboard and offboard, coordinate lifecycle activities, and support audit readiness with high accuracy, while contributing to global HR programs and knowledge management.