HR Operations Associate - Shared Services & People Analytics (External Agency Employee)

Houston Texans; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The Houston Texans are seeking an HR Operations Coordinator to enhance their Shared Services team. This role combines HR operational support and data analysis to improve employee experience. The ideal candidate will have a strong analytical background and experience with HRIS systems.

Qualifications

• 2–4+ years in HR Operations, Shared Services, HRIS, or HR support role.
• Experience with ServiceNow and Oracle HCM preferred.
• Some experience using Excel and Tableau for data analysis.

Responsibilities

• Manage and resolve tier-1 HR inquiries through ServiceNow.
• Enter and maintain employee data in Oracle HCM Cloud.
• Support the creation of people analytics using Excel.

Skills

Analytical Skills

Customer-first mindset

Attention to detail

Tools

ServiceNow

Oracle HCM

Excel

Tableau

Job description

We are looking for a proactive and detail-oriented HR Operations Coordinator to join our Shared Services team. This role offers a unique blend of operational support and data analytics, helping us improve the employee experience and scale our HR capabilities. You’ll be hands-on with our HR ticketing and Oracle HCM systems, while also contributing to data insights that inform decision-making across the business.

Responsibilities

• Case Management:
  Manage and resolve tier-1 HR inquiries through ServiceNow, ensuring timely, accurate, and professional responses related to core HR, benefits, time, and absence management.
• HR Systems Support:
  Enter and maintain employee data in Oracle HCM Cloud, supporting lifecycle transactions and identifying opportunities to streamline or automate recurring processes.
• Process Documentation:
  Develop, update, and organize clear and scalable documentation for HR operational processes. Ensure consistency with global policies and procedures.
• Data Analysis & Reporting:
  Support the creation of people analytics using Excel and XXX. Assist in identifying trends, anomalies, and actionable insights related to hiring, turnover, employee engagement, or performance.

Required Qualifications

• Experience:
  2–4+ years in HR Operations, Shared Services, HRIS, or an HR support role. Experience with ServiceNow (or similar ticketing system) and Oracle HCM Cloud preferred.

• Analytical Skills:
  Some experience using Excel, Tableau, or similar tools for data analysis and visualization. Exposure to people analytics through coursework, certification, or practical experience is a plus.

• Soft Skills:

  • Positive attitude and strong work ethic.
  • Customer-first mindset with a pleasant, team-oriented demeanor.
  • Eagerness to learn and grow in both HR operations and analytics.
  • Strong attention to detail and commitment to data accuracy.
  • Clear and concise communication skills to collaborate across functions.

Other Key Attributes / Characteristics

You are driven to improve processes, deliver excellent employee support, and ensure data accuracy. You thrive in collaborative, cross-functional environments and are excited to shape the future of HR Shared Services.

You’re curious about data, eager to apply people analytics to real-world challenges, and skilled at identifying insights that enhance the employee experience. You bring precision to your analysis and communicate findings clearly to influence both daily operations and long-term strategy.

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

WHO WE ARE:

NFL Core Values:

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence.
• Live Our Values: We embody our core principles in every decision and action.
• Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
• Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes: What we expect for our employees:

• Embody an enthusiastic, proactive can-do attitude
• Embracegrit,free from ego orentitlement
• Excel as a relationship builder, with the ability to influence
• Eager learner, driven by passion rather than justambition
• Encompasses an incredible work ethic with an agile mindset