HR Generalist Support Center

Bass Pro Shops; Springfield (MO); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Job summary

Bass Pro Shops is seeking an HR Support Center Generalist to provide guidance on HR policies, programs, and systems from its Springfield, MO base camp. The role handles calls and tickets from candidates, outfitters, and HR partners, delivering solutions and information on HR processes and compliance.

The successful candidate will bring 4–6+ years of HR experience, a Bachelor’s degree, and ideally SHRM SPHR certification, with strong communication, problem-solving, and relationship-building

Qualifications

• Bachelor’s degree required or equivalent experience in business, HR, or related field.
• 4–6+ years of HR experience; 2+ years in HR role.
• SHRM SPHR certification or equivalent experience preferred.

Responsibilities

• Administers guidance on HR programs, policies, procedures, and systems.
• Handles calls and tickets from candidates, outfitters, field HR staff, and HR partners.

Skills

Problem resolution

Communication

HRIS (Workday)

Self-starter

Relationship building

Customer service

Integrity

Education

Bachelor’s degree in business or human resources

SHRM SPHR certification (preferred)

Tools

Workday

MS Office

Job description

## HR Generalist Support CenterApplylocations: Springfield, MO (Bass Pro Shops Base Camp)time type: Full timeposted on: Posted Todaytime left to apply: End Date: September 14, 2026 (30+ days left to apply)job requisition id: R260724***POSITION SUMMARY:***The HR Support Center Generalist will provide guidance on HR policies, procedures, and programs. They will take calls and tickets from candidates, current and former outfitters, field HR staff, and HR business partners. They will assess needs and provide outfitters and managers with solutions to any concerns and answers to questions. This position manages HR processes and compliance, serves as a subject matter expert and drives employer relationships internally and externally.***ESSENTIAL FUNCTIONS:**** Administers guidance on HR programs and answers questions regarding HR policies, procedures, and systems.* Evaluates effectiveness and efficiency of programs and make recommendations for enhancements.* Partners with HR business partners or business unit stakeholders to assess HR-related needs for individual outfitters as needed.* Creates and delivers information to meet customer needs through effective communication and relationships.* Serves as a resource subject matter expert for all HR processes, systems, and compliance regulations.* Identifies and executes process improvements.* Partners with managers and HR business partners to resolve outfitter relations issues or concerns as needed.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** Bachelor’s Degree* 4-6+ years of experience* SHRM SPHR certification or equivalent experience preferred.* 2 or more years in an HR position or the equivalent experience required.* Bachelor’s degree in business, human resources, or related degree preferred.***KNOWLEDGE, SKILLS AND ABILITY:**** Strong problem resolution skills with proven ability to work with others in a positive manner.* Extensive communication (written and verbal), mediation (conflict resolution) and facilitation skills.* Proficiency in an HRIS system or related experience – Workday preferred.* Strong self-starter. Must demonstrate personal initiative and willingly assume responsibility and ownership.* Ability to work independently and to build strong working relationships with internal and external customers.* Possess positive customer service skills in interactions.* Exemplary standards of integrity, personal work ethic and continuous involvement in self-education and development.* Proficiency in Windows, Excel, Word, and PowerPoint software.* Ability to apply systems knowledge to troubleshoot and analyze issues.* Demonstrated ability to exercise discretion and judgement in the management of confidential information***TRAVEL REQUIREMENTS:**** Not Required***PHYSICAL REQUIREMENTS:**** Regularly performs computer work and sits.* Occasionally walks and stands.* Seldom/never lifts to 50lbs.***INDEPENDENT JUDGEMENT***:* Has authority to resolve issues regarding HR general policies and procedures for functional area of responsibility within general scope of established operational guidelines. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.*Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail] Pro Shops