HR Generalist – Programs & Operations

Creatorsworkhere; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

Adorama seeks an experienced HR professional to administer LOA/STD/PFL, ADA processes, payroll, and HR communications across a multi-state retail and e-commerce workforce. This role serves as the first contact for HR questions and collaborates with the HR Director to execute day-to-day operations with accuracy and discretion.

The position requires three on-site days weekly in New York, a 40-hour work week, and a salary range of $90,000–$100,000 USD per year, gross.

Qualifications

• 5-7 years of progressive HR experience.
• Working knowledge of FMLA, ADA and state leave programs.
• Experience with HRIS and payroll systems (ADP WFN a plus).
• Proficiency in Excel, pivot tables, and data validation.
• Ability to design and produce HR materials and SOPs.
• Excellent written and verbal communication.

Responsibilities

• Administers LOA/STD/PFL programs and partners with warehouse HR on leave management.
• Manages ADA process and accommodation documentation; advises managers.
• Administers weekly/bi-weekly payroll processing and wage garnishments.
• Processes special pay requests (holiday, bereavement, jury duty).
• Drafts and distributes company-wide HR communications; maintains materials.
• Coordinates HR projects, timelines, and cross-functional deliverables.
• First point of contact for HR questions; supports employment verification.

Skills

HR experience

Employment law knowledge

HRIS & payroll systems

Excel & Office proficiency

Instructional design

Communication skills

Discretion & judgment

Project management

Data analysis & reporting

Tools

ADP WFN

Job description

Our Story

With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world’s only full-service destination for photo, video, and electronics. We’re more than a retailer—we’re a creative partner for professionals, hobbyists, and tech enthusiasts alike.

From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource.

At Adorama, we don’t just support creativity—we live it. Join a team that’s shaping the future of how the world captures, creates and connects.

OurLeadership Principles

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered:We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:We assume positive intent, listen actively, and support one another.

What You'll Do

This role administers core HR programs for a multi-state, retail and e-commerce workforce — spanning leave and ADA claims administration, payroll, training, HR communications and documentation, and cross-functional HR project coordination. This role serves as the first point of contact for HR-related questions and requests, and works under the HR Director to execute day-to-day HR operations with accuracy, consistency, and discretion.

Responsibilities

Leave, Claims & ADA

• Serves as primary system administrator for LOA/STD/PFL (FMLA, State-specific leaves e.g., NY PFL) programs, and partnering with warehouse HR teams on leave management
• Manages the ADA interactive process and accommodation documentation, advising managers on requests and return-to-work plans

Payroll Administration

• Administers weekly and bi-weekly payroll processing
• Processes wage garnishments and support orders accurately, ensuring legal compliance and timely deductions
• Processes special pay requests, including holiday pay, bereavement, and jury duty compensation

Training, Communications & Documentation

• Creates, administers, and tracks completion of company training programs, including required compliance training
• Drafts, creates, and distributes all company-wide communications from HR, including employee milestone updates (birthdays, work anniversaries)
• Designs and maintains polished internal HR materials (e.g., one-pagers, manuals, SOPs, and presentations) across benefits, policies, and other HR programs.

Program Coordination & Operations

• Coordinates project plans, timelines, meeting materials, and stakeholder follow-up, tracking action items to ensure timely completion of deliverables across HR initiatives
• Processes HR purchase orders in partnership with accounting
• Serves as the first point of contact for HR-related questions and requests, including employment verification

What Will Help You Thrive

• 5-7 years of progressive HR experience
• Working knowledge of federal, state, and local employment law, including FMLA, ADA, state leave programs (e.g., PFML/PFL), and wage and hour requirements
• Experience with HRIS and payroll systems; ADP WFN experience a plus
• Expert-level proficiency in Excel and Microsoft Office, including pivot tables, data validation, sheet linking, Power Automate, and mail merge
• Instructional design and document-creation skills, with the ability to produce polished one-pagers, manuals, SOPs, and presentations
• Excellent written and verbal communication skills
• High degree of discretion and sound judgment in handling confidential employee information
• Strong organizational and project-management skills; able to juggles multiple priorities and deadlines

This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of responsibilities, duties, and skills required. The company reserves the right to modify or amend this description at any time.

Pay range for this role: $90,000 — $100,000 USD