HR Generalist

Clickstop; Urbana (IA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401K Match

ESOP

Paid Holidays

Wellness programs

Volunteer time off

Birthday PTO

Life and Disability Insurance

Job summary

Clickstop is seeking a Human Resource Generalist to support employees and managers across the company, from hiring to payroll and benefits. The Hybrid role in Urbana, IA requires strong systems thinking, judgment, and communication to improve HR processes and deliver reliable HR services.

You will collaborate across teams and help scale our people operations while upholding Clickstop's culture. This role offers varied responsibilities, opportunities to influence policies, and a supportive

Qualifications

• Experience applying HR policies and procedures in day-to-day situations.
• Ability to manage multiple HR processes with accuracy and confidentiality.
• Strong written and verbal communication skills.

Responsibilities

• Support hiring, onboarding, payroll, benefits, leave, compliance, and performance processes.
• Coordinate interviews, support candidates and hiring managers, prepare offers.
• Maintain HR data, records, and required information; ensure timely completion of HR work.
• Collaborate across teams and HR functions to improve system effectiveness.
• Escalate complex issues to HR Business Partners when appropriate.

Skills

Systems Thinking

Judgment & Decision-Making

Problem Solving

Communication

Process Improvement

Attention to Detail

Job description

Clickstop is looking for top talent to join our Engagement Team as a Human Resource Generalist!

Are you someone who enjoys keeping important work moving, solving problems, supporting people, and makingsystemswork better? Join our award-winning company and culture as a Human Resource Generalist and playan important rolein delivering reliable HR support to employees and managers across Clickstop.

The HR Generalist works across many parts of the employee experience—from hiring and onboarding to payroll, benefits, leave, employee relations, compliance, and performance processes. This isa great opportunityfor someone who enjoys variety, takes ownership of details, and wants tohelp managers and employees better understand and connect totheHRsystem.

Whatyou’llbe doing:

• You’ll exemplify, support, and reinforce Great Workplace Culture through commitment and aligned action with our mission and values.
  • We measure performance by looking at behaviors and results. As a member of our Engagement Team, you are expected to set and reinforce a high bar of excellence in performance
• You’ll be an important part of the day-to-day HR support employees and managers depend on.
  • You’ll answer questions, coordinate processes, maintain accurate information, and help ensure important HR work is completed consistently and on time.
• You’ll play an active role in supporting hiring across the business.
  • You’ll coordinate and conduct interviews, support candidates and hiring managers throughout the process, prepare offers, complete pre-employment requirements, and help new employees successfully transition into Clickstop.
• You’ll work across multiple areas of HR rather than specializing in only one.
  • Hiring, onboarding, payroll, benefits, leave, compliance, employee relations, training, performance management, and other employee programs will all be part of the work.
• You’ll be expected to use judgment—not simply follow a checklist.
  • You’ll learn when you can resolve something independently, when additional context is needed, and when an issue should be escalated to an HR Business Partner or other leader.
• You’ll help us continuously improve how HR operates as a system.
  • We want someone who notices friction, recurring errors, unnecessary complexity, or weak handoffs and takes ownership of making the system better.

Whatdoes it take tosucceed in this role?

1. Systems Thinking – HR Process Flow Awareness

• Understand how hiring, onboarding, payroll, benefits, performance, and other HR processes connect.
• Recognize how errors or missed steps can affect employees, managers, systems, and downstream processes.
• Identify gaps in workflows and handoffs between HR, managers, and systems.
• Look for opportunities to improve consistency across HR processes.

2. Judgment & Decision-Making – Process + Policy Application

• Apply HR policies and procedures accurately in day-to-day situations.
• Determine when an issue can be handled independently and when it should be escalated.
• Interpret guidelines within the context of the situation rather than relying only on rigid execution.
• Balance responsiveness with accuracy, consistency, and compliance.
• Execute HR processes accurately and consistently.
• Follow tasks and employee matters through from beginning to completion.
• Maintain strong attention to detail while managing a variety of responsibilities.
• Keep documentation, records, systems, and required information current.
• Take responsibility for the quality and reliability of HR outputs.

4. Problem Solving & Process Improvement

• Identify recurring problems, inefficiencies, and friction within HR processes.
• Investigate root causes instead of repeatedly solving the same symptom.
• Recommend and implement practical process improvements.
• Learn from mistakes and adjust workflows accordingly.
• Contribute to the ongoing improvement of HR systems and processes.

5. Communication & Service Orientation

• Communicate clearly and professionally with employees, managers, candidates, and teammates.
• Respond promptly and thoughtfully to HR-related questions and requests.
• Explain policies, requirements, and HR processes in simple and understandable terms.
• Maintain confidentiality and professionalism when handling sensitive information.
• Collaborate effectively across teams and functions.

Whatskills do we value in this role?

• Strong organization and follow-through with the ability to manage multiple responsibilities without losing accuracy.
• A service mindset and genuine interest in helping employees, candidates, and managers navigate HR processes successfully.
• Strong written and verbal communication skills.
• Comfort working with confidential and sensitive employee information.
• Curiosity and a continuous improvement mindset—you notice when something could work better and are willing to help fix it.
• Experience supporting hiring, onboarding, payroll, benefits, leave, employee relations, compliance, or other HR functions is strongly valued.
• Anonboarding and training experience designed to help yourapidly integrate into how we work and the work we do.
• A purpose-driven career experience; discovering the opportunity to pursue your best self as an employee, parent, partner, community member, and more.
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Meaningful collaboration opportunities across highly dynamic Clickstop teams .
• Recognition for personal, team, and company accomplishments.
• Health Insurance ($0 Premium option), Dental & Vision Insurance
• Paid Holidays, Wellness, Volunteer, and Birthday PTO
• Life and Disability Insurance
• 401K Match
• ESOP – After one full year of service and minimum hour requirement is met

This role is Hybrid with weekly onsite requirementsof 4 days per weekin Urbana, IA. For remote work, internet speeds of 20 mbps are required.To be considered for a remote role at Clickstop, residence must be located within 60 miles of our Urbana Headquarters.

Mustbe authorized towork in the United States.
Employment is contingent upon the completion of a satisfactory background check.

Clickstop is an Equal Opportunity Employer.