HR Generalist

ServiceMaster by Crane IFS; Norcross (GA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

ServiceMaster by Crane IFS seeks an HR Generalist to partner with site leadership, manage employee relations, workforce planning, onboarding, and compliance across locations. This hybrid role requires a strong on-site presence to support onboarding, engagement, and daily operations.

Responsibilities include employee lifecycle management, recruitment support, policy implementation, and coordination of training and reporting.

Qualifications

• Bilingual in English and Spanish required.
• Experience in administration, HR, or compliance (facilities or industrial settings preferred).
• Proficiency in Microsoft 365 and HR systems (e.g., WinTeam or similar).

Responsibilities

• Partner with site leadership to manage employee relations and performance.
• Oversee onboarding, background checks, and new hire readiness.
• Maintain accurate employee records and HR data systems.
• Coordinate recruitment and staffing support.
• Support training, compliance, and payroll processes.
• Travel between assigned locations to support HR operations.
• Assist with workers' compensation and OSHA reporting.

Skills

HR Partnership

Employee Relations

Performance management

Workforce planning

Onboarding

Employee engagement

Policy enforcement

Timekeeping accuracy

Payroll processes

Multitasking

Tools

WinTeam

Microsoft 365

HR systems

Job description

ServiceMaster by Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. We offer online and hands-on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals.

ServiceMaster by Crane IFS will provide reasonable accommodations to qualified individuals with a disability in order to enable them to perform the essential functions of this job.

Job Skills / Requirements

Position Overview:

The HR Generalist serves as a strategic and operational partner to site leadership, supporting employee relations, workforce planning, onboarding, and compliance across assigned locations while aligning with ServiceMaster and client standards. Acting as a liaison between employees, leadership, and corporate HR, this role manages employee lifecycle processes, supports performance management, and promotes a compliant, productive work environment. This hybrid position combines HR partnership with hands-on administrative responsibilities and requires a strong on-site presence to support onboarding, engagement, and daily operations.

Essential Functions:

The essential functions of this position include, but are not limited to:

• HR Partnership and Employee Relations
• Serve as a trusted advisor to leadership on employee relations, performance management, and workforce planning
• Partner with leadership to resolve employee concerns, guide disciplinary actions, and coach on performance, attendance, and conduct
• Promote employee engagement and retention through trend analysis and improvement initiatives
• Ensure consistent application of company policies, procedures, and client expectations across locations
• Act as an escalation point for employee relations issues and maintain communication between employees, leadership, and corporate HR
• Travel between assigned locations to support HR operations, ensuring consistency and compliance
• Employee Lifecycle Management
• Oversee onboarding and offboarding, including documentation, background checks, and new hire readiness, ensuring a compliant and consistent experience
• Maintain accurate employee records and manage HR data systems, ensuring compliance in timekeeping, documentation, and reporting
• Coordinate recruitment and candidate flow to support hiring and staffing needs
• Handle Workers' Compensation claims and track recordable injuries for annual OSHA reporting
• Support employee transitions, including role changes, terminations, and reassignments, ensuring proper documentation and communication
• Partner with leadership to align staffing levels and workforce planning with operational needs
• Recruitment & Staffing Support
• Screen candidates from recruiting platforms and submit qualified applicants for review.
• Maintain recruitment postings and support candidate communication throughout hiring and onboarding.
• Compliance, Training & Reporting
• Help support HR by coordinating employee training programs and support administrative processes, ensuring compliance with client and company standards
• Maintain eHub records and review timecards to ensure accuracy and timely payroll processing
• Maintain onboarding, training, and compliance documentation using Microsoft Teams and HR systems, ensuring accuracy and adherence to company standards
• Monitor workforce trends (e.g., turnover, attendance, hiring) and provide insights to support operational decisions
• Work Location & Schedule Requirements
• This is an office role requiring five (5) days in office to support onboarding, employee engagement, and daily operations

Additional Essential Functions:

• Ability to work independently with minimal or no supervision
• Ability to be flexible and work at a fast pace
• Ability to communicate effectively with coworkers and treat them with courtesy and respect
• Ability to work cooperatively with others
• Ability to accept direction and constructive criticism
• Ability to complete tasks in a timely manner
• Ability to effectively multitask and manage multiple locations
• Ability to maintain consistent attendance and punctuality

Physical Demands and Qualifications:

• Ability to read and write; bilingual in English and Spanish required
• Ability to work in varying environments, including exposure to noise, heat, and cold
• Experience in administration, HR, or compliance (facilities or industrial settings preferred)
• Proficiency in verifying government-issued identification and detecting discrepancies or fraud
• Strong organizational, communication, and recordkeeping skills, with proficiency in Microsoft 365 and HR systems (e.g., WinTeam or similar)
• Proficiency with Microsoft 365 and digital recordkeeping systems (e.g., WinTeam or similar).

Additional Information / Benefits

ServiceMaster by Crane IFS is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.