Janitorial Area Supervisor (PM)

ServiceMaster by Crane IFS; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

ServiceMaster by Crane IFS in Atlanta, GA seeks an Area Supervisor to lead janitorial operations across assigned locations, ensuring service quality and contract compliance.

You will supervise staff, manage scheduling and performance evaluations, mentor team members, and partner with the Area Manager to boost client satisfaction and ongoing improvements across sites.

The role requires strong leadership, bilingual English/Spanish, and the ability to work independently in a fast-paced environment.

Qualifications

• Supervisory experience in janitorial or facilities management.
• Strong leadership and team-motivating skills.
• Attention to detail and high-quality standards.
• Valid driver's license and reliable transportation required.
• Bilingual in English and Spanish is required.

Responsibilities

• Provide leadership for janitorial operations across locations and ensure performance standards.
• Directly supervise staff, oversee scheduling and labor allocation, and evaluate performance.
• Lead training and workforce development, emphasizing safety and skills improvement.
• Drive quality assurance and implement corrective actions to improve service.
• Oversee supplies, equipment, and inventory, maintaining cost control.
• Escalate client concerns and collaborate with management to improve service.

Skills

Leadership

Staff supervision

Communication

Quality control

Safety compliance

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate degree in management (plus)

Job description

ServiceMaster by Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. We offer online and hands-on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals.

ServiceMaster by Crane IFS will provide reasonable accommodations to qualified individuals with a disability in order to enable them to perform the essential functions of this job.

Job Skills / Requirements

Position Overview:

The Area Supervisor leads and directs janitorial operations across assigned locations, ensuring compliance with company standards and contractual requirements. This role provides direct staff supervision, oversees scheduling and performance management, and is accountable for service quality and operational results. Serving as the primary escalation point for client concerns, the Area Supervisor partners with the Area Manager to drive team development, client satisfaction, and continuous improvement across multiple sites.

Essential Functions:

The essential functions of this position include, but are not limited to:

• Provide overall leadership and direction for janitorial operations across assigned locations, ensuring compliance with company standards, contractual requirements, and performance expectations.
• Directly supervise staff, oversee scheduling and labor allocation, manage performance evaluations and corrective actions, and ensure workforce accountability.
• Lead ongoing training and workforce development initiatives by mentoring team members, reinforcing safety compliance, advancing technical skills, and driving continuous performance improvement.
• Drive operational excellence through structured quality assurance programs, performance monitoring, trend analysis, and implementation of corrective and preventive measures.
• Oversee supply procurement, equipment management, and cost control to maintain operational efficiency and service continuity.
• Serve as the primary escalation point for client concerns and partner with Regional Account Manager to implement strategic service improvements and strengthen long-term client relationships.

Additional Essential Functions:

• Ability to work independently with minimal supervision.
• Ability to work in a fast-paced environment, remain flexible, and adapt to changing priorities.
• Ability to motivate teams, maintain high-quality service standards, and interact professionally with clients and staff.
• Ability to communicate effectively with clients and coworkers, treating all with courtesy and respect.
• Ability to work cooperatively with others and foster a positive team environment.
• Ability to accept direction and constructive criticism.
• Ability to effectively multitask and manage multiple projects, locations, or operational priorities
• Ability to complete tasks in a timely manner while maintaining attention to detail.
• Ability to maintain consistent attendance and punctuality.

Physical Demands:

• Frequent standing, walking, bending, twisting, kneeling, reaching, and lifting.
• Must be able to work in varying warehouse environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions.
• Must be able to lift and/or carry up to 25 pounds frequently.

Qualifications:

• Previous experience in a supervisory role within the janitorial or facilities management industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent attention to detail and commitment to maintaining high-quality standards.
• Reliable transportation, valid driver's license, and good driving record required.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and staff.
• Experience managing cleaning supplies, equipment, and inventory.
• Knowledge of safety protocols and proper cleaning techniques.
• High school diploma or equivalent; Associate degree or coursework in management is a plus.
• Ability to read and write, bilingual in English and Spanish required.

Additional Information / Benefits

ServiceMaster by Crane IFS is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.