HR Generalist

LanceSoft, Inc.; Lancaster (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

LanceSoft, Inc. is seeking a Human Resources Generalist to provide on-site HR support for our Lancaster, TX distribution center. The role is full-time and serves frontline employees, supervisors, and site leadership in a fast-paced warehouse environment.

You will handle employee relations, onboarding, recruiting coordination, compliance, and HR operations, while maintaining confidentiality and prioritizing urgent, high-volume activities. Strong organization and communication are essential.

Qualifications

• Associate's or Bachelor's degree in Human Resources, Business, or related field preferred; equivalent combo of education and experience may be considered.
• Minimum 2 years of HR experience.
• Experience supporting employee relations, investigations, onboarding, compliance, recruiting coordination, or HR operations.
• Experience supporting hourly, frontline, warehouse, manufacturing, or distribution employee populations preferred.
• Familiarity with HRIS, applicant tracking, timekeeping, LMS, or employee records systems preferred.
• MS Office proficiency; strong Excel skills preferred.

Responsibilities

• Provide full-time, on-site HR support for U.S. Distribution Center employees, contingent workers, supervisors, and site leadership.
• Support employee relations, recruiting coordination, onboarding, compliance, attendance and performance documentation, reporting, investigations, and other HR activities.
• Respond to employee questions, escalate issues, and ensure timely follow-through in a high-volume warehouse environment.
• Partner with supervisors to enforce attendance, conduct, performance, safety, training, and respectful workplace standards.
• Coordinate new hire onboarding and orientation for employees and temporary staff, ensuring documentation and system access.
• Maintain accurate HR records, reports, trackers, dashboards, and audit files; support compliance activities.
• Assist with unemployment claims, employment verifications, job description maintenance, and tuition reimbursement processing.
• Contribute to site initiatives on workforce planning, employee engagement, and process improvements.
• Maintain professional HR presence for visits by senior leaders, customers, or auditors.

Skills

Independent work

HR presence

Judgment discretion

Multi-tasking

Employee relations

Professional communication

Customer service

Organizational skills

Trust building

Attention to detail

Learning agility

Education

Associate/Bachelor’s in HR or related field

Tools

HRIS

Applicant tracking

Timekeeping

Learning management

Excel

MS Office

Job description

Applicants must be legally authorized to work in the United States for the anticipated duration of the assignment. Neither the client nor the supplier will provide sponsorship for an employment-based visa in connection with this assignment.

Position Summary

The Human Resources Generalist provides full-time, on-site HR support for distribution center operations in Lancaster, TX. This role serves as a visible and responsive HR resource for frontline employees, supervisors, and site leadership in a fast-paced, high-volume operational environment.

The HR Generalist supports employee relations, recruiting coordination, onboarding, compliance, attendance and performance documentation, reporting, investigations, and other day-to-day HR activities. Success in this role requires strong follow-through, sound judgment, professional presence, and the ability to independently manage competing priorities while maintaining a high level of confidentiality, urgency, and service.

Responsibilities:

Minimum Qualifications, Education & Experience

• Must be at least 18 years of age
• Associate's/ Bachelor’s degree in Human Resources, Business, or related field from an accredited college or university preferred; equivalent combination of education and relevant experience may be considered.
• Minimum 2 years of Human Resources experience required.
• Experience supporting employee relations, investigations, corrective action, onboarding, compliance, recruiting coordination, or HR operations required.
• Experience supporting hourly, frontline, warehouse, manufacturing, distribution, logistics, or other operational employee populations strongly preferred.
• Familiarity with HRIS, applicant tracking, timekeeping, learning management, or employee record systems preferred.
• Proficiency with Microsoft office required; strong Excel skills preferred.
• Serve as a full-time, on-site HR resource for U.S. Distribution Center employees, contingent workers, supervisors, and site leadership.
• Provide day-to-day HR support in a high-volume, fast-paced warehouse/distribution environment, including responding to employee questions, escalating issues appropriately, and ensuring timely follow-through.
• Support employee relations matters, including intake, fact-finding, documentation, investigation support, corrective action preparation, and follow-up with managers and employees.
• Partner with supervisors and managers to reinforce consistent expectations related to attendance, conduct, performance, safety, training completion, and respectful workplace standards.
• Support recruiting activities for distribution center roles, including sourcing support, candidate coordination, interview scheduling, agency communication, hiring process tracking, and onboarding readiness.
• Coordinate new hire onboarding and orientation activities for employees and temporary/contract labor, ensuring completion of required documentation, system access, training assignments, and compliance requirements.
• Maintain accurate HR records, reports, trackers, dashboards, and audit files related to staffing, onboarding, training, compliance, employee relations, and other assigned HR activities.
• Assist with compliance activities, including required employment checks, training completion follow-up, documentation audits, policy acknowledgments, and other regulatory or company-required processes.
• Support unemployment claims, employment verifications, job description maintenance, tuition reimbursement processing, and other HR administrative responsibilities as assigned.
• Work on special projects and site initiatives related to workforce planning, employee engagement, culture, supervisor training, process improvement, and operational readiness.
• Maintain a professional and executive-ready HR presence at a high-profile site that may host visits from senior company leaders, customers, auditors, or other stakeholders.
• Other duties as assigned.

Knowledge & Skills

• Demonstrated ability to work independently, take initiative, and follow through on assigned work without frequent reminders or close supervision.
• Comfortable serving as a visible, approachable HR presence in a busy, in-person operational environment.
• Strong judgment and discretion when handling confidential, sensitive, or escalated employee matters.
• Ability to manage multiple competing priorities, including urgent same-day requests, time-sensitive follow-up, and longer-term projects.
• Strong employee relations skills, including active listening, documentation, issue spotting, fact-finding, and appropriate escalation.
• Ability to remain professional, steady, and solutions-oriented when supporting difficult conversations, employee complaints, investigations, or leadership escalations.
• Strong customer service orientation with the ability to support hourly employees, supervisors, managers, vendors, and cross-functional partners.
• Strong organizational skills with reliable tracking, documentation, and follow-up habits.
• Ability to build trust with employees and managers while maintaining appropriate boundaries and consistent application of policy.
• Strong attention to detail and ability to maintain accurate employee records, reports, and compliance documentation.
• Ability to learn HR systems, recruiting tools, timekeeping processes, reporting tools, and other business systems quickly.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams; strong Excel skills preferred.