HR Employee Support Specialist

Moog Inc; East Aurora (NY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Matching 401k

Flexible PTO

Health insurance

Tuition Assistance

Employee Stock Purchase Plan

Job summary

Moog Inc. is seeking an HR Employee Support Specialist to lead the Workday Help Knowledgebase and Case Management efforts.

You will collaborate with HR Centers of Excellence and HR Operations to build content, optimize employee journeys, and ensure timely, accurate support for Workday users. The role requires experience with HR systems, strong analytical and communication skills, and a customer-service mindset.

Qualifications

• Bachelor’s degree in HR or related field; combination with experience may be considered.
• Experience supporting employee-facing HR processes, HR Operations, or Shared Services; 1+ year preferred.
• Proficiency in MS Office, including advanced Excel (Pivot Tables, VLOOKUP) to analyze data.
• Strong analytical, organizational, and communication skills with a focus on customer service.

Responsibilities

• Lead the Workday Help Knowledgebase and Case Management platform.
• Collaborate with HR Centers of Excellence to develop knowledge content and employee journeys.
• Ensure content is accurate, compliant, and up to date.
• Analyze support trends, article effectiveness, search behavior, and survey metrics to improve self-service and Tier 0 resolution.
• Support U.S. HR inquiries, Workday transactions, and walk-in support.
• Partner with global HR teams to establish scalable support structures and promote Workday Help adoption.
• Drive continuous improvement, leveraging AI tools to enhance content quality and efficiency.
• Host New Employee Orientation sessions for U.S. employees and support broader HR Operations projects.

Skills

Advanced Excel

Data analysis

Communication

HR systems

Education

Bachelor’s degree in HR, business, or related field

Tools

Workday

ServiceNow

PeopleSoft

SAP

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: HR Employee Support Specialist Reporting To: US HR Operations Manager Work Schedule: Hybrid – Buffalo, NY Moog’s Corporate Group is looking for an HR Employee Support Specialist to join them! As an HR Employee Support Specialist, you will take the lead in managing our Workday Help Knowledgebase and Case Management system, driving platform enhancements, and collaborating with Centers of Excellence to establish global support structures. Your role will focus on delivering outstanding employee support processes within the Workday platform, optimizing processes through innovative templates, and ensuring seamless Workday integration. You will have a hybrid work schedule at our East Aurora facility.

Qualifications

• Typically, a bachelor’s degree in human resources, business, or a related field.
• A combination of education and experience, or equivalent professional experience, may also be considered.
• Experience required supporting employee-facing HR processes, HR Operations, or Shared Services, as well as experience in knowledge management, case management, and/or HR technology platforms; over one year preferred.
• Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively.
• Strong analytical skills with experience interpreting data, identifying trends, and developing recommendations to improve employee experience and service delivery.
• Strong organizational skills, with the ability to manage multiple priorities and drive initiatives to completion.
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering "WOW" experiences.
• Ability to maintain confidentiality, exercise sound judgment, and build effective partnerships across HR functions and business groups.
• Experience working with HR systems such as Workday, ServiceNow, PeopleSoft, SAP, or similar technologies is preferred.
• Must live local to the Buffalo, NY area to work onsite.

Responsibilities

• Serve as the Workday People Experience (PEX) Lead, owning and enhancing the Workday Help Knowledgebase and Case Management platform.
• Partner with HR Centers of Excellence and HR Operations teams to develop and maintain knowledge content, employee journeys, communications, and support resources.
• Ensure employee-facing content remains accurate, compliant, and up to date.
• Analyze employee support trends, article effectiveness, search behavior, and survey metrics to identify opportunities for improved self-service and Tier 0 resolution.
• Support U.S. HR employee inquiries, Workday transactions, and walk-in support.
• Partner with global HR teams to establish scalable support structures, promote Workday Help adoption, and provide guidance on case management best practices.
• Drive continuous improvement initiatives, including leveraging AI-enabled tools and automation opportunities to improve content quality, consistency, and operational effectiveness.
• Host New Employee Orientation sessions for the U.S. employee population and support broader HR Operations initiatives and projects as assigned.

Benefits & Perks

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values.
• Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency: Buffalo, NY $26.00–$32.00 Hourly Salary Range Disclaimer The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export‑controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.