HR Coordinator - Jackson Hole Adventure Operations

Aramark; Moose (WY); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading company in the beautiful Jackson Hole area as an HR Generalist Coordinator. This role involves providing top-notch customer support to employees and managers while handling HR inquiries and administrative tasks. Ideal candidates will possess a Bachelor's degree in HR or a related field with a strong customer service orientation and excellent communication skills. Experience in a call center and HRIS is preferred.

Qualifications

• Experience in a call center environment preferred.
• Strong computer skills; HRIS experience preferred.
• Knowledge of HR concepts and terminology.

Responsibilities

• Provide excellent customer service via phone and online inquiries.
• Process transactions and assist users with HR systems.
• Manage workload efficiently to meet SLAs.

Skills

Customer service orientation

Effective verbal communication

Strong research and problem-solving

Ability to stay positive under pressure

Education

Bachelor’s degree in HR or related field

Tools

HRIS

Job description

Job Description

Hit the fresh powder near Jackson Hole! Jackson Hole Adventure Center is situated in some of the most beautiful countryside in the United States. While hiking and fishing abound in the warmer summer months, the winter is all about fresh powder. Enthusiasts and beginners flock to the area to enjoy some of the most epic snowmobile country in the world. We offer snowmobile tours & rentals to fit anyone’s need for speed. With over 500 inches of annual snowfall, you won’t be disappointed in your visit to Jackson Hole.

The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR topics, including HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities supporting HR functions, including onboarding, status changes, compensation, and separations.

Job Responsibilities

1. Provide excellent customer service via phone and online inquiries from employees and managers.
2. Access and utilize multiple HR systems to resolve inquiries.
3. Triaging inquiries to assign correct work categories.
4. Escalate complex issues to Tier 2 support within myHR or the appropriate COE.
5. Process transactions by collecting required information or documentation from employees, managers, or HR.
6. Assist users with navigating the HR Portal and other HR systems.
7. Perform quality assurance reviews on electronic and manual transactions.
8. Collaborate with Payroll and other COEs to resolve issues.
9. Manage workload efficiently to meet SLAs.
10. Adapt to changing job duties as needed to meet organizational commitments.

Qualifications

• Experience in a call center environment preferred.
• Strong computer skills; HRIS experience preferred.
• Bachelor’s degree in HR or related field preferred.
• Knowledge of HR concepts and terminology.
• Effective verbal communication and listening skills.
• Customer service orientation and confident phone presence.
• Ability to quickly grasp information and probe effectively.
• Excellent organizational skills with attention to detail.
• Strong research, problem-solving, and follow-through skills.
• Ability to stay positive under pressure.
• Bilingual in English and Spanish preferred.

Education

Details not specified.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe every employee should enjoy equal employment opportunity without discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by law.

About Aramark

We serve millions daily through food and facilities services in 15 countries. Our goal is to develop talents, fuel passions, and empower professional growth. Learn more at http://www.aramarkcareers.com or connect with us on social media.