HR Coordinator - Jackson Hole Adventure Operations

Aramark; Jackson (WY); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading company as an HR Generalist Coordinator, where you will provide exceptional customer service and support HR functions. This role involves managing inquiries, processing transactions, and ensuring quality assurance in a dynamic environment. Ideal candidates will have a strong HR background and excellent organizational skills.

Qualifications

• Experience in a call center environment strongly preferred.
• Strong computer/technical skills.
• Knowledge of HR concepts and terminology.

Responsibilities

• Provide excellent customer service in response to inquiries.
• Process transactions by collecting required information.
• Perform quality assurance reviews on transactions.

Skills

Customer service orientation

Problem-solving

Organizational skills

Bilingual (English and Spanish)

Education

Bachelor’s degree in HR or related field

Tools

HRIS

Job description

Job Description

Hit the fresh powder near Jackson Hole! Jackson Hole Adventure Center is situated in some of the most beautiful countryside in the United States. While hiking and fishing abound in the warmer summer months, the winter is all about fresh powder. Enthusiasts and beginners flock to the area to enjoy some of the most epic snowmobile country in the world. We offer snowmobile tours & rentals to fit anyone’s need for speed. With over 500 inches of annual snowfall, you won’t be disappointed in your visit to Jackson Hole.

The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, and separations.

Job Responsibilities

1. Provide excellent customer service in response to phone and online inquiries from employees and managers.
2. Resolve inquiries by accessing information in multiple HR systems.
3. Triage general inquiries to ensure accurate work category is assigned.
4. Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
5. Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
6. Respond to help requests on navigating the HR Portal and other HR-related systems.
7. Perform quality assurance reviews on electronic and manual transactions.
8. Partner with Payroll and other COEs, as appropriate, to resolve issues.
9. Manage workload efficiently to fulfill commitments in accordance with established SLAs.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and customers. Job duties may change or new ones may be assigned without formal notice.

Qualifications

• Experience working in a call center environment strongly preferred.
• Strong computer/technical skills; previous HRIS experience preferred.
• Bachelor’s degree in HR or related field strongly preferred.
• Knowledge of HR concepts and terminology.
• Effective verbal and listening skills.
• Customer service orientation and confident phone presence.
• Ability to grasp information quickly and probe when required.
• Excellent organizational skills and attention to detail.
• Research, problem-solving, and follow-through skills.
• Ability to remain positive under pressure.
• Bilingual (English and Spanish) preferred.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

We believe every employee should enjoy equal employment opportunity and participate fully in all aspects of the company, without discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by law.

About Aramark

The people of Aramark serve millions daily through food and facilities services in 15 countries. We aim to develop talents, fuel passions, and empower growth. Learn more at our careers site or connect with us on Facebook, Instagram, and Twitter.