HR Compliance Services Specialist II

adpinternalcareers; Arizona; On-site; USD 65,000 - 90,000; Full time

Job summary

ADP seeks a subject matter expert to provide universal HR and benefits support to ADP TotalSource clients, employees and internal associates. You will evaluate HR practices, align policies with laws, and serve as the primary contact for handbook and compliance services.

You will partner with HRBPs and internal teams to ensure accurate, timely policy delivery and client satisfaction, while maintaining up-to-date knowledge of employment regulations.

Qualifications

• 3 - 5 years of experience in Client Service, HR or Benefits.
• Strong knowledge of federal, state, and local HR laws and regulations.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to interact with all levels of an organization.
• Superior organizational skills with attention to detail.
• Ability to work independently and in a team environment.
• Demonstrated ability to multi-task under time constraints.

Responsibilities

• Evaluates clients' HR policies and practices, identifies gaps, and provides recommendations using ADP HR products and services.
• Consults with HR Business Partners, internal departments, and clients to ensure policies comply with laws.
• Interprets employment policies and communicates best practices to clients.
• Main point of contact for employee handbook, Drug-Free Workplace, background checks, and related inquiries.
• Delivers HR/compliance services per SLAs; resolves escalations.
• Maintains knowledge of evolving HR, drug testing, and policy legislation.
• Performs other related duties as assigned.

Skills

HR policy interpretation

Client service

Analytical skills

Communication skills

Policy compliance

Relationship building

Education

Bachelor's degree or equivalent experience

PHR / SPHR / CEBS preferred

Job description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

POSITION SUMMARY

Serves as the subject matter expert for ADP TotalSource's HR and Benefit products and services. Provides universal HR and Benefits support to ADP TotalSource clients, employees and internal associates.

ESSENTIAL DUTIES - RESPONSIBILITIES:

• Evaluates clients' current HR/Employee Handbook/Drug-Free Workplace practices and policies. Identifies gaps and inefficiencies. Provides recommendations by utilizing ADP HR products and services, to maximize client satisfaction and compliance. Assists clients and internal associates with developing and implementing compliant HR/Time Off policies. Manages assigned accounts based on client needs.
• Consults with HR Business Partners, ADP internal departments, and clients to ensure client employment/handbook/drug testing policies are aligned with appropriate state and federal laws and regulations. Ensures proper execution of policies and business rules which support ADP, client needs and state and federal laws.
• Exercises judgment and makes effective decisions when interpreting employment policies and regulations. Communicates with clients in regards to policies, and best practices. Analyzes and audits cases to ensure accuracy and timely delivery of compliant employee handbook.
• Serves as a main point of contact for all employee handbook, Drug Free Workplace (DFWP), background checks and related compliance services inquiries and issues, both internally and externally. Establishes and maintains strong relationships with clients, vendors and internal associates.
• Delivers HR/Compliance services according to ADP’s Service Level Agreements. Provides a high level of quality service to clients, vendors and internal associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership and follow through.
• Maintains current knowledge of evolving HR, drug testing, and policy legislations.
• Performs other related duties as assigned.

EDUCATION - CERTIFICATION REQUIREMENTS

• Preferred Bachelor's Degree or equivalent experience
• All areas preferred and Major Area of Concentration are Business or HR.
• Other education or certification requirements preferred are PHR, SPHR or CEBS Certification.

EXPERIENCE

• 3 - 5 Years and Prior experience in Client Service, HR or Benefits.

Preferences

• Strong knowledge of federal, state, and local laws pertaining to HR/Employment Policies, drug testing and background check laws.
• Strong analytical and problem solving skills.
• Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.
• Excellent verbal and written communication skills.
• Superior organizational skills. Excellent attention to details.
• Ability to work independently and in a team environment. Highly adaptable.
• Active listening skills. Ability to remain empathetic.
• Demonstrated ability to multi-task. Must be able to work under time constraints and deadlines.
• Ability to effectively communicate and handle inbound calls from clients and/or internal partners.