HR Business Partner

A1 Garage Door Service; Phoenix (AZ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking an HR Business Partner to collaborate with market leaders, advise on employee relations, and guide managers through performance and policy decisions. You will conduct investigations, support workforce planning, and ensure regulatory compliance across states.

The role emphasizes data-driven HR programs, cross-functional partnership, and a practical approach to balancing employee experience with business needs in a hybrid environment.

Qualifications

• 2+ years of hands-on experience in HR partner/generalist roles with complex employee relations.
• Experience supporting employees and leaders across multiple states with state-specific requirements.
• Knowledge of employee relations, investigations, performance management, accommodations and leaves, and employment laws.
• Ability to assess risk, gather information, and make recommendations when policies are unclear.
• Strong written and verbal communication; adaptable to frontline and senior leaders.
• Experience using HR systems and data to inform decisions.
• Bachelor's degree in HR, business, or related field; equivalent experience considered.

Responsibilities

• Partner with leaders to understand business needs and provide practical HR guidance.
• Manage complex employee relations matters, including workplace concerns, performance issues, and separations.
• Conduct objective workplace investigations and recommend next steps.
• Coach managers through performance management, development, and conflict resolution.
• Interpret and apply policies and employment laws across states, with legal counsel support as needed.
• Support organizational changes, workforce planning, promotions, transfers, and succession discussions.
• Use workforce data to identify risks, suggest improvements, and optimize programs.
• Build trusted relationships while balancing employee experience with compliance and business needs.
• Identify coaching and training needs; collaborate with teams to implement solutions.
• Contribute to HR projects beyond the usual scope and mentor other People team members.
• Serve as a coach and resource to the People team; no direct reports currently.

Skills

Employee relations

HR generalist

Policy interpretation

Risk assessment

Communication skills

HR data analysis

HRIS proficiency

Education

Bachelor's degree in HR, business, or related field

Tools

HRIS

MS Office

Workday

Job description

What You’ll Do

• Partner with leaders in assigned markets to understand business needs and provide practical, timely HR guidance.
• Manage complex employee relations matters, including workplace concerns, performance issues, policy violations, and separations.
• Conduct thorough, objective, and well‑documented workplace investigations and recommend appropriate next steps.
• Coach managers through performance management, corrective action, employee development, conflict resolution, and other day‑to‑day people decisions.
• Interpret and apply company policies and federal, state, and local employment requirements across multiple states, partnering with legal counsel or other HR specialists when needed.
• Support organizational changes, workforce planning, promotions, transfers, succession discussions, and other business‑driven people initiatives.
• Use workforce data, trends, and recurring employee issues to identify risks, recommend solutions, and improve programs or processes.
• Build trusted relationships with employees and leaders while balancing employee experience, consistency, compliance, and business needs.
• Identify coaching and training needs, partner with the appropriate teams on solutions, and follow through to confirm the intended results.
• Contribute to HR projects and changing business priorities outside the usual scope of the role when needed.
• Serve as a coach and resource to other members of the People team. This position does not currently have direct reports.

What You’ll Bring

• At least two years of hands‑on experience handling complex employee relations matters in an HR business partner, HR generalist, or similar role.
• Required experience supporting employees and leaders across multiple states, including applying state‑specific employment requirements in day‑to‑day decisions.
• Working knowledge of employee relations, investigations, performance management, accommodations and leaves, compensation practices, organizational change, and federal and state employment laws.
• The ability to assess risk, gather the right information, and make sound recommendations when the answer is not clearly addressed in a policy or process.
• Strong written and verbal communication skills, including the ability to adjust your approach for frontline employees, managers, and senior leaders.
• Strong organization, follow‑through, and attention to detail while managing several urgent and competing priorities.
• Comfort using HR systems, data, and Microsoft Office or similar tools to manage work, identify trends, and support decisions.
• A bachelor's degree in human resources, business, or a related field is preferred; equivalent relevant experience will also be considered.
• Ability to work a hybrid schedule after initial training is complete and adjust on‑site availability based on business needs.
• Ability to sit and work at a computer for extended periods and occasionally lift up to 15 pounds.

Key Attributes for Success

• Adaptable and flexible. You remain effective when priorities, processes, or business needs change and can shift direction without losing momentum.
• Comfortable with ambiguity. You can operate in the grey, use sound judgment, and make progress even when every detail has not been defined.
• Open to feedback. You seek input, receive coaching without defensiveness, and adjust your approach as you learn more.
• Resourceful and quick to learn. You learn through experience, ask thoughtful questions, find the right resources, and do not depend on a manual for every situation.
• Practical and solutions‑oriented. You understand that strong HR partnership requires balancing consistency and compliance with the realities of the business.
• Approachable and credible. You build trust, communicate directly, protect confidentiality, and can respectfully challenge leaders when needed.
• Calm and resilient. You stay composed during sensitive or high‑pressure situations and help others move toward a clear next step.
• Accountable. You take ownership, follow through on commitments, and communicate early when priorities or timelines need to change.

Benefits and other cool stuff:

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.