HR Business Partner

Mister Car Wash, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Mister Car Wash, Inc. is seeking an HR Business Partner to support our operations team and company-wide HR initiatives.

The role ensures execution of HR services across locations, handling employee relations, training, performance management, recruiting, and development planning. You will travel up to 50% to field locations, partner with regional leaders, provide guidance to managers and employees, and support compliance with employment laws.

Qualifications

• 2+ years of HR experience including employee relations and training.
• Knowledge of employment laws and regulations.
• Ability to coach, manage conflicts, and mediate issues.
• Strong written and verbal communication.

Responsibilities

• Partner with regional leaders to support employee relations in MCW locations.
• Provide guidance to managers and employees on HR concerns including performance management.
• Deliver formal and informal training on HR topics such as employment law and company initiatives.
• Ensure compliance with company policies and federal/state laws.
• Travel to assigned locations to offer in-market HR support.
• Assist with employee relations issues in coordination with GC and Senior HR Manager.
• Conduct investigations into misconduct and policy violations with recommended resolutions.
• Develop and manage people-related metric reporting to support market strategy.
• Collaborate with Compensation & Benefits teams to implement programs.

Skills

HR fundamentals

Employee relations

Training and development

Performance management

Recruiting

Communication skills

Confidentiality

Job description

We’re currently seeking aHR Business Partnerto support our operations team and company-wide Human Resources initiatives.

The HR Business Partner will be responsible for ensuring the execution of general HR services for all locations in their assigned regions, including but not limited to, employee relations matters, HR related training, succession planning, performance management, recruiting, workforce effectiveness and individual development planning. This person will ensure that HR programs and plans are aligned with business priorities and will monitor effectiveness through the tracking of key metrics.

WHAT YOU WILL DO:

• Partner with regional leaders, offering front line support for employee relations matters within their assigned MCW field locations.
• Provide guidance to managers and employees over the phone or in person for HR related concerns including employee relations and the performance management, i.e., development of individual development and performance improvement plans.
• Act as a strategic partner by providing formal and informal training to all levels of management on a range of HR related topics such as employment law, company initiatives, employee feedback or benefits.
• Ensure compliance regarding Company values, policy/procedures and federal/state employment laws.
• Regularly travel to assigned locations to offer in-market HR support to local leaders.
• In coordination with the General Counsel and Senior HR Manager, respond to employee relations issues such as employee complaints, harassment and discrimination claims.
• Conducts investigations pertaining to employee misconduct and policy violations. Provides recommendations toward dispute resolution.
• Develop, implement, and manage people related metric reporting to support the market strategy and to drive business results.
• Partner with Tucson Comp & Benefits Team to communicate and implement programs related to Compensation & Benefits to ensure compliance and to meet the needs of the market.
• Regularly maintain and build professional knowledge by participating in meetings, seminars, reading industry publications and job shadowing.

HOW YOU WILL SHINE:

The ideal candidate will possess a business-oriented mindset and an outgoing personality, with a focus on developing strong relationships with both operational leadership and employees. This person is an important bridge between our operations management team and our company vision and mission. These traits will ideally be partnered with the following:

• 2+ years of experience handling HR fundamentals, compliance, recruitment, employee relations and training
• Knowledge of employment laws and regulations including state and federal regulations regarding employment practices
• Ability to objectively coach, manage conflict, and mediate complex issues
• Ability to document investigations and provide a written summary of formal complaints, interacting with internal General Counsel as needed
• Strong communication skills - written, oral, and presentation
• Exhibits a highly collaborative and influential working style while showcasing proactive communication
• Exhibits humility, a strong work ethic and a curiosity to learn our business
• Highly organized and detail orientation are a must
• Inherent understanding of confidentiality, with the ability to combine the needs of people with policy when handling sensitive matters
• Willingness to travel up to 50%
• Maintain a flexible schedule in reaction to business need; weekends and night time hours may be required occasionally
• Must be willing to work outside in different weather conditions alongside employees and managers
• Proficient with MS Office Suite, Human Resources Information Systems (HRIS), and Applicant Tracking Systems (ATS)