HR & Business Operations Manager

Robert Hess Search Group; Nashville (TN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Scissors & Scotch is seeking an HR & Business Operations Manager in Nashville, TN. This hybrid, full-time role blends payroll, HR, benefits administration, and front-desk coverage to keep operations running smoothly.

You will manage payroll, maintain employee records, oversee benefits, and support onboarding and compliance while ensuring an upscale guest experience at our barbershop and lounge.

Qualifications

• Bachelor's degree in Business, Finance, HR, or equivalent experience.
• Payroll and HR knowledge to process payroll and basic HR functions.
• Proficiency in Microsoft Office and ability to learn payroll/HRIS systems.
• Strong organizational skills with attention to detail.
• Excellent interpersonal and communication skills.
• Hybrid position requiring weekly shop visits and weekend coverage.
• TABC server permit must be obtained within 30 days of hire.

Responsibilities

• Process bi-weekly payroll accurately and on time.
• Track hours, attendance, time-off requests, and PTO.
• Maintain accurate employee records and ensure labor-law compliance.
• Administer benefits programs and enrollments.
• Serve as the primary HR contact and respond to employee questions.
• Support onboarding, background checks, and system setup.
• Greet guests and manage front desk duties when needed.

Skills

Payroll & HR

Microsoft Office

Attention to detail

Time management

Communication

Hybrid work readiness

Customer service

Education

Bachelor's degree in Business, Finance, HR or equivalent

Tools

HRIS systems

Scheduling tools

Bookkeeping basics

Job description

HR & Business Operations Manager

Location: Nashville, TN (Scissors & Scotch Barbershop & Bar) Reports to: Owner / General Manager Employment Type: Full-Time

About the Role

Scissors & Scotch is a modern barbershop and bar experience in the Nashville area. We're looking for a reliable, organized, and personable HR &Business Operations Manager. This multi-faceted role combines administrative excellence with human resources, finance, payroll, attendance tracking, benefits administration, and occasional front-desk reception & bar coverage. You will play a critical role in keeping our team of barbers and lounge staff running smoothly so we can focus on delivering outstanding guest experiences.

Key Responsibilities

Payroll & Administration

• Process bi-weekly payroll accurately and on time
• Track employee hours, attendance, time-off requests, and PTO
• Maintain accurate records of tardiness, absences, and overtime
• Reconcile time clock data and resolve any discrepancies
• Reconcile banking transactions for bookkeepers to close books monthly
• Manage and complete annual renewal applications for barbershop & bar licenses
• Assist with ordering and maintaining office & barbershop supplies as well as retail products & merchandise
• Prepare reports as needed for the owner and management team
• Track and maintain required certifications and training records (barber licenses, food handlers permit, etc.)

Human Resources & Benefits Administration

• Assist with new hire onboarding, including paperwork, background checks, and system setup
• Post new positions on our applicant tracking system and other related recruiting platforms.
• Administer employee benefits programs, including health insurance, retirement plans, and other voluntary benefits
• Manage benefits enrollment, changes, and terminations
• Serve as the primary point of contact for HR and employee benefits questions and issues
• Maintain accurate employee records and ensure compliance with labor laws and company policies
• Support performance reviews, disciplinary documentation, and termination processes

Front Desk / Receptionist (as needed)

• Greet guests warmly and professionally when covering the front desk
• Answer phones, book appointments, and manage walk-ins
• Provide excellent customer service and help maintain the upscale, welcoming atmosphere of Scissors & Scotch
• Make drinks for guests and clients

Qualifications & Requirements

• Education: Bachelor's degree in Business, Finance, HR, or equivalent experience
• Payroll & HR Knowledge: Ability to process payroll and handling basic HR functions, including benefits administration
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new software (payroll/HRIS systems, scheduling tools, etc.)
• Organizational Skills: Exceptional attention to detail, strong time management, and ability to prioritize tasks
• Interpersonal Skills: Friendly, professional demeanor with excellent communication skills
• Availability: Hybrid position. Each shop must be visited weekly to meet with employees and address any questions/issue. Must be available to cover the lounge when short staff, as needed, including weekends. This position is not M-F as the shops are open 7 days a week.
• TABC: Must obtain a TABC server permit within 30 days of hire.