HR Assistant - Shared Services

WICHITA STATE UNIVERSITY; Wichita (KS); On-site; USD 20,000 - 29,000; Full time

Job summary

Wichita State University in Wichita, KS, seeks an HR Support role to assist day-to-day HR operations within a shared services framework. On-site, typical business hours, starting at $17.73/hr with qualification-based adjustments.

Responsibilities include supporting staff, processing payroll data, and coordinating meetings and events. Requires a high school diploma and 6 months HR/office experience. On-site work with a focus on accuracy and compliance.

Qualifications

• Provide customer service and communicate clearly both in verbal and written format.
• Ask clarifying questions to fully understand situations faced regularly.
• Ability to multi-task including interruptions while maintaining accuracy.
• Organized in handling tasks and meeting deadlines.
• Understand data and processes in a larger HR context.

Responsibilities

• Actively engage departments regarding formal hiring processes and ensure compliance with policies.
• Review documentation and provide guidance within HR system operations and university practices.
• Carry out daily operations of core HR functions supporting hiring and after-hire transitions (background checks, form completion, I-9 appointments, data audits).
• Ensure confidentiality and compliance with institutional policies and regulations governing HR.
• Develop training materials, guides, or reference documents for internal needs or the university at large.
• Triages questions and issues, escalating when appropriate.

Skills

Customer service

Verbal and written communication

Multitasking

Attention to detail

Data accuracy

Education

High school diploma or equivalent

Six months HR/office experience

Job description

Department: Human Resources

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Beginning at $17.73/hr, adjustment dependent upon qualifications

Work Schedule: General business hours (typical M-F 8-5); work is performed on-site and in person.

Export Compliance Requirement:No export control requirement.

Job Story

Making an impact happens in this position in so many ways and with so many people!
Our team focuses on providing detailed and accurate service to our university partners in all aspects related to hiring, onboarding & after hire updates. This makes this position dedicated to customer service and problem resolution to solution focused. Downstream effects of our work impact multiple systems and partners. We seek an individual who can identify errors others miss & ensure the team is being as accurate, effective & efficient as possible. Your day can change from standard daily tasks to switching gears into problem solving mode or address customer concerns in an instant & then end with an appointment with an employee. The ability to move seamlessly from task to task when interruptions happen, but you are not rattled by this in order to be successful. Recovery from interruptions and regaining focus for attention to detail is a must. This position also provides you with variety in your day, as well as perpetual learning opportunities in the realm of HR.
Join the team who helps new employees get started on the right foot, transitions across the university, departments seeking us out for guidance, & depend on us to ensure compliance with all employment aspects at the university!

Job Summary

Assists with day-to-day operations of human resources functions within a shared services framework.

Essential Functions

• Provides support to staff in various functional areas by assisting with administering, monitoring, and coordinating programs and processes.
• Provides information and assistance to employees by ensuring effective communication and prompt resolution of requests and questions.
• Collects, compiles, enters, and verifies data for payroll and employee records. Reviews and verifies incoming and outgoing documentation for completeness, accuracy and compliance.
• Assists with the development, planning and implementation of meetings and events which may include scheduling space, room set-up, follow up with customers, and preparing materials, as needed.

Job Duties

Actively engage department(s) regarding the formal hiring processes and practices at the university, ensuring they fall within compliance &/or policy guidelines.
Review of documentation, providing guidance within system operations & university practices.
Carries out the daily operations of core HR functions, supporting the hiring processes and after hire transitions. Examples include: running background checks, form completion, storage of documentation, performing I-9 appointments, audit of employee information, & cross checking of info provided by depts pertinent to university processes.
Ensures confidentiality and compliance with institutional policies and other regulations governing HR. Reviews, collects and validates data from systems, forms, or other sources to ensure accuracy.
Conducting yourself as a professional, ethical, & trustworthy member of HR for the university.
Develops training materials, guides, or reference documents for internal needs or the university at large.
Triages questions and issues, determining when escalation or referral to another HR member is appropriate.
Provide options to stakeholders/depts to operate within, steering them to the appropriate course of action for their needs; OR if not possible, providing them context as to why they cannot proceed.

Required Education and Experience:

• High school diploma or equivalent
• Six (6) months of experience in human resources, office administration, or related field.

Required License/Certifications/Training:

None

Knowledge, Skills and Abilities:

• Provide customer service and communicate clearly both in verbal and written format.
• Communicate with clear, concise messages while asking deciphering & investigative questions to fully understand situation or scenarios faced with regularly.
• Ability to multi-task, including stopping and starting tasks to respond to needs.
• Organized in working through tasks, which may be interrupted, with the ability to pick up where you left off to meet deadlines.
• Recognize when data and processes appear different and understand the context the work has in a larger process.
• Understanding of the importance of details, why they need to be cross checked & ensure accuracy in all aspects of work.
• Take initiative and present solutions that meet compliance, policies & process gaps, if they exist.
• Basic knowledge related to overall HR guidelines, practices, concepts or laws.

Preferred Qualifications:

• Experience within Human Resources field &/or direct application of common work in HR.
• Experience in higher education payroll, HR.

Physical Requirements:

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.