HPP Logistics Specialist — Customer & SKU Operations

Four Seasons Produce, Inc.; Ephrata (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Earned wage access

Paid time off and holidays

Flexible spending account (FSA) for H&

401(k) with employer match

Life insurance (company)

Disability coverage (short/long-term)

Tuition reimbursement

Wellness programs

Employee assistance program

Job summary

Four Seasons Produce, Inc. in Ephrata, PA is seeking an HPP Logistics Specialist to support day‑to‑day administration, coordination, and execution of customer HPP programs.

You will ensure customer requirements are accurately communicated and documented across Operations, Quality, Planning, and Warehouse teams. You will assist with new SKU setup, production scheduling, and performance reporting, track orders, resolve routine issues, and help create SOPs and process documentation to standardize

Qualifications

• 2+ years in logistics, warehousing, manufacturing, or related field preferred.
• Experience in food manufacturing, cold-chain operations, HPP, or warehousing is a plus.
• Strong organizational and administrative skills.
• Strong attention to detail and data accuracy.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with WMS, ERP, production, or inventory systems preferred.
• Ability to manage multiple priorities and customer requirements.
• Strong written and verbal communication skills.
• Ability to work effectively with Operations, Quality, Planning, Account Management, and customer teams.
• Ability to identify problems, research discrepancies, and communicate solutions.

Responsibilities

• Support the HPP Account Manager with daily customer account activities.
• Assist with customer communication, order requirements, production changes, and follow-up items.
• Maintain accurate customer specifications, processing requirements, and account documentation.
• Track customer requests and ensure action items are communicated to the appropriate internal teams.
• Assist with customer meetings, performance reviews, and account updates as needed.
• Escalate service, inventory, quality, or production concerns to the HPP Account Manager.
• Assist with onboarding new HPP customers, products, and SKUs.
• Collect and maintain product setup information.
• Coordinate product setup requirements with internal departments.
• Maintain customer-specific implementation checklists.
• Support customer trials, sample runs, and initial production launches.
• Verify that required documentation and setup are complete prior to go-live.
• Support daily HPP production planning and customer scheduling.
• Review expected production volumes and customer requirements.
• Help identify potential production delays, capacity concerns, or scheduling conflicts.
• Track special handling, packaging, labeling, or processing requirements.
• Maintain accurate HPP tracking files and operational reports.
• Assist in preparing weekly and monthly customer performance reports.
• Monitor trends and identify discrepancies requiring investigation.
• Create and maintain customer-specific SOPs and work instructions.
• Update process documentation when customer or operational requirements change.
• Maintain accurate records of customer specifications and business rules.
• Help standardize HPP processes across customer programs.
• Support training materials for new products and processes.
• Identify recurring operational or administrative issues and recommend improvements.
• Assist with projects focused on improving HPP flow, packing, labor efficiency, data accuracy, and customer service.
• Support implementation of process improvements developed by Operations or the HPP Account Manager.

Skills

Organizational skills

Attention to detail

Multitasking / prioritization

Tools

Microsoft Excel

Job description

Four Seasons Produce, Inc. in Ephrata, PA is seeking an HPP Logistics Specialist to support day‑to‑day administration, coordination, and execution of customer HPP programs.

You will ensure customer requirements are accurately communicated and documented across Operations, Quality, Planning, and Warehouse teams. You will assist with new SKU setup, production scheduling, and performance reporting, track orders, resolve routine issues, and help create SOPs and process documentation to standardize