HPE Services Engineering PEAK

Hewlett Packard Enterprise; BLOOMINGTON (MN); On-site; USD 109,000 - 251,000; Full time

Benefits offered by this job

Health & Wellbeing benefits

Career development programs

Inclusive culture and diversity

Job summary

Hewlett Packard Enterprise is seeking an experienced engineer to advance supportability across product lifecycles. You will partner with Product Management and Engineering to embed best practices and drive outcomes that improve customer experience and service delivery.

The role emphasizes collaboration, data-driven improvement, and end-to-end ownership of supportability initiatives across multiple domains. Onsite work at a U.S. office location is expected.

Qualifications

• Using and evaluating engineering design tools to design components and solutions.
• Excellent analytical and problem solving skills.
• Effective communication of architectures and designs to senior management.

Responsibilities

• Embed supportability requirements across the product lifecycle with Product Management and Engineering.
• Define and drive supportability standards, best practices and governance.
• Lead initiatives to improve support readiness, automation adoption, and autonomous diagnostics.
• Establish technical ownership for supportability programs and measurable customer impact.
• Collaborate with Support Delivery, Customer Success and engineering to close serviceability gaps.
• Drive tooling, data insights, and knowledge to accelerate issue resolution and efficiency.

Skills

Engineering design tools

Analytical skills

Problem solving

Communication skills

English proficiency

Education

Bachelor's or Master's degree in Mechanical/Electrical/Computer Science

Job description

Who We Are

HPE Services Engineering PEAK This role has been designed as 'Onsite' with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE's portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Job Family Definition for Executive Levels only

Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company's portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities

• Embed supportability requirements throughout the product lifecycle by partnering with Product Management and Engineering teams during planning, design, development, and release phases.
• Define and drive supportability standards, best practices, and governance frameworks across HPE solutions and services.
• Lead initiatives that improve support readiness, automation adoption, autonomous diagnostics, self-service capabilities, and operational intelligence.
• Establish technical ownership for supportability programs, ensuring measurable improvements in customer experience and support delivery effectiveness.
• Collaborate with Support Delivery, Customer Success, and engineering organizations to identify serviceability gaps and implement proactive solutions.
• Drive the development and adoption of tooling, data insights, support knowledge, and workflow automation that accelerate issue resolution and improve operational efficiency.

Education and Experience Required

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent. Typically 6-10 years experience.

Knowledge and Skills

Using and evaluating appropriate engineering design tools and software packages to design components and solutions. Excellent analytical and problem solving skills. Conducting reviews of material specifications and hardware, software, and electrical component design. Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications. Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job: Engineering Job Level: TCP_04

Engineering Job Level: TCP_04

Salary

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 109,000 - 251,000 in Georgia & Minnesota The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information.