HPC Operations Engineer — Shape Future of Compute, Equity

Thomas To; Santa Clara (CA); On-site; USD 124,000 - 242,000; Full time

Job summary

NVIDIA is seeking an HPC Operations Engineer to ensure flawless operation of a high-performance computing environment in Santa Clara, CA. You will support HPC users across scheduling, compute, and storage, troubleshoot failures, and maintain runbooks and documentation.

You will work with Level 2/3 teams on incidents, monitor health and queues, and contribute to process improvements while upholding NVIDIA’s commitment to an inclusive, high-performance culture.

Qualifications

• Bachelor’s degree in CS, IT, Engineering, or related field, or equivalent experience.
• 2+ years of experience supporting Linux-based production environments.
• Solid Linux systems administration fundamentals (RHEL/CentOS and/or Ubuntu).
• Ability to troubleshoot technical issues methodically and determine when a customer concern requires attention.
• Experience interacting with users in a technical support or operations role.
• Strong written communication skills with the ability to produce clear documentation and procedural guides.
• Demonstrated ability to follow established processes while maintaining attention to detail.

Responsibilities

• Provide first-line support for HPC users across scheduling, compute, storage, and access-related issues.
• Troubleshoot job failures, scheduler errors, resource constraints, and performance concerns.
• Triage infrastructure incidents, gathering diagnostics and escalating to SMEs when needed.
• Monitor system health, queues, node status, and service availability for daily operations.
• Complete established operational procedures for maintenance, patching, and configuration updates.
• Develop and maintain operational documentation, runbooks, and knowledge base articles.
• Contribute to improving team processes by identifying recurring issues and proposing workflow refinements.

Skills

Linux systems administration

Technical documentation

Customer support

Attention to detail

Communication

Education

Bachelor's degree or equivalent experience

Tools

LSF

Slurm

NFS

LDAP

Bash

Python

Job description

NVIDIA is seeking an HPC Operations Engineer to ensure flawless operation of a high-performance computing environment in Santa Clara, CA. You will support HPC users across scheduling, compute, and storage, troubleshoot failures, and maintain runbooks and documentation.

You will work with Level 2/3 teams on incidents, monitor health and queues, and contribute to process improvements while upholding NVIDIA’s commitment to an inclusive, high-performance culture.