HPC Operations Engineer — Power Next-Gen Compute & Equity

NVIDIA; Westford (MA); On-site; USD 124,000 - 241,500; Full time

Job summary

NVIDIA in Westford, MA is seeking an HPC Operations Engineer to ensure flawless operation of our HPC environment. You will be part of a world-class team powering semiconductor build and advanced engineering workflows, developing the future of computing in an innovative, supportive environment.

The role focuses on frontline user support, triage, system monitoring, maintenance, and documentation. Expect collaboration with SMEs, delivery of runbooks, and opportunities to improve workflows, with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
• 2+ years of experience supporting Linux-based production environments.
• Solid Linux systems administration fundamentals (RHEL/CentOS and/or Ubuntu).
• Ability to troubleshoot technical issues methodically and determine when a customer concern requires attention.
• Experience interacting directly with users in a technical support or operations role.
• Strong written communication skills with the ability to produce clear documentation and procedural guides.
• Demonstrated ability to follow established processes while maintaining attention to detail.

Responsibilities

• Provide first-line support for HPC users across scheduling, compute, storage, and access-related issues
• Troubleshoot job failures, scheduler errors, resource constraints, and performance concerns, driving issues to resolution or appropriate customer concern
• Perform triage of infrastructure incidents, gathering diagnostics and advancing to subject matter experts (SMEs) when issues extend beyond defined ownership
• Monitor system health, queues, node status, and service availability to ensure stable daily operations
• Complete established operational procedures for maintenance, patching, and configuration updates
• Develop and maintain operational documentation, runbooks, knowledge base articles, and guidelines for users and internal teams
• Contribute to improving team processes by identifying recurring issues and proposing practical workflow refinements

Skills

Linux systems administration

Troubleshooting

Customer support

Documentation

Scripting basics

Education

Bachelor's degree or equivalent experience

Tools

LSF

Slurm

NFS

LDAP

Job description

NVIDIA in Westford, MA is seeking an HPC Operations Engineer to ensure flawless operation of our HPC environment. You will be part of a world-class team powering semiconductor build and advanced engineering workflows, developing the future of computing in an innovative, supportive environment.

The role focuses on frontline user support, triage, system monitoring, maintenance, and documentation. Expect collaboration with SMEs, delivery of runbooks, and opportunities to improve workflows, with