Housing Support Technician-Part-Time

RiseMe; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

403b retirement plan

Paid time off from day one

Job summary

Volunteers of America Mid-States is seeking a part-time Housing Support Technician in Louisville, KY. The role focuses on safety and security of homeless residential programs, managing front desk operations, and supporting clients in crisis situations.

Responsibilities include guiding client interactions, maintaining strict documentation, coordinating volunteers, and assisting with meals, transportation, and daily program activities.

Qualifications

• The position requires a minimum of a high school diploma or GED.
• Two years of post-secondary education is preferred.
• Prior experience in a residential homeless program is required.
• Knowledge/Experience working with individuals in crisis/low-income preferred.

Responsibilities

• Maintain facility operations in the absence of senior staff.
• Oversee front desk operations including phone, referrals, and intake.
• Ensure client adherence to VOA policies and house rules.
• Maintain chronological shift documentation.
• Maintain client sign-in/sign-out logs.
• Assist with initial intake paperwork with new families.
• Assist in directing volunteer efforts and training.
• Monitor security systems and perform safety checks.

Skills

Crisis intervention

Customer service

Front desk operations

Education

High school diploma or GED

Two years post-secondary education preferred

Job description

POSITION TITLE

Housing Support Technician

LOCATION

Louisville, KY

STATUS

Part-Time, Hourly, Non-Exempt

PROGRAM

Family Emergency Shelter -Unity House

REPORTS TO

Housing Support Technician Supervisor

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans

Financial Wellbeing

• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• *Loan forgiveness options through federal programs
• (National Health Corp & Public Service Loan Forgiveness)
• *All company paid benefits and paid time off effective day one

Work Culture

• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee

JOB SUMMARY AND QUALIFICATIONS

The HST is responsible for monitoring the functional operations of the homeless residential programs (FES and TH) and facility. The HST’s primary responsibility is safety and security of programs and clients.

WHAT YOU SHOULD HAVE FOR THIS ROLE

The position requires a minimum of a high school diploma or GED. Two years of post-secondary education is preferred. Prior experience in a residential homeless (or equivalent) program is required. Knowledge/Experience working with individuals in crisis/low-income preferred. Must have valid KY ID; Must have the ability to be CPR/First Aid certified, upon 30 days of employment; successfully pass a Criminal Background Check and Sex Offender Registry Check.

RESPONSIBILITIES

1. 1. Maintain operational control of the facility in the absence of senior staff (including assisting with coverage on Holidays as assigned).
2. 2. Oversee operations at the front desk including answering the phone, providing referrals, monitoring the cameras, completing telephone intakes, assisting with client requests, monitoring front door, client medication, crisis intervention, etc.
3. 3. Ensure client’s compliance with Volunteers of America policies and house rules.
4. 4. Maintain chronological written records of events that occur during the shift.
5. 5. Maintain client sign-in/sign-out log.
6. 6. Assist with conducting Drug Screenings as assigned.
7. 7. Assist with completing initial intake paperwork with new families.
8. 8. Check chores daily and assist with oversight of supplies needed for chores including supplies needed in all restrooms (soap, toilet paper, etc).
9. 9. Ensure that the facility is prepared for tours.
10. 10. Assist in directing volunteer efforts and training volunteers as assigned including working with special groups. This includes providing direct oversight for volunteers while on site as assigned.
11. 11. Conduct hourly walk-throughs of the facility and its grounds (including checks of all resident rooms twice daily).
12. 12. Monitor number of clients in facility and their behavior.
13. 13. Complete required documentation.
14. 14. Attend training as assigned.
15. 15. Participate in HST team meetings and staff meetings as scheduled.
16. 16. Monitor all mealtimes.
17. 17. Assist in the kitchen as assigned.
18. 18. Provide transportation as assigned.
19. 19. Provide childcare as assigned.
20. 20. Monitor playroom/Children’s Learning Lab daily (as assigned).
21. 21. Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
22. 22. Provide some case management support (ex. obtain documents needed from clients/coping) as assigned.
23. 23. Monitor security systems and assist with drills/inspections as assigned.
24. 24. Assist with facilitation of educational and recreational groups/community meetings weekly as assigned.
25. 25. Observe and report maintenance needs and safety hazards.
26. 26. To ensure that clients adhere to program guidelines and expectations.
27. 27. To maintain proper documentation.
28. 28. To assist homeless residential team in delivery of program services contacts.
29. 29. Other duties as assigned.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.