Housing Support Technician-Full-Time 3rd Shift

VOA Mid-States; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Life insurance

401(k) with match

Loan forgiveness programs

Paid time off from day one

Job summary

Volunteers of America Mid-States (VOA) seeks a Housing Support Technician to monitor the homeless residential programs and facility operations in Louisville, KY. The role emphasizes safety, security, and adherence to program rules, with responsibilities across front desk, intake support, and collaboration with staff.

The ideal candidate has a high school diploma or GED and experience in crisis or low-income settings; CPR/First Aid certification may be required within 30 days.

Qualifications

• High school diploma or GED required; 2 years of post-secondary education preferred.
• Prior experience in a residential homeless program required.
• Experience working with individuals in crisis/low-income settings preferred.
• Valid KY ID; CPR/First Aid certification within 30 days; background checks required.

Responsibilities

• Maintain facility operations in the absence of senior staff.
• Oversee front desk operations, referrals, cameras, intakes, and client requests.
• Ensure client compliance with VOA policies and house rules.
• Maintain chronological records of shift events.
• Manage client sign-in/sign-out logs.
• Assist with drug screenings and initial intake paperwork.
• Monitor meals and assist in kitchen activities.

Skills

Crisis management experience

Customer service

Education

High school diploma or GED

Two years post-secondary education preferred

Job description

LOCATION

Louisville, KY

STATUS

Full-Time, Hourly, Non-Exempt

PROGRAM

Unity House

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Health and Wellness

• Employee Assistance Plans (EAP)


• Health and Wellness Program


• Medical Coverage


• Dental Coverage


• Vision Coverage


• Flexible Spending Account


• Health Spending Account


• Short Term Disability


• MetLife Legal Plans

Financial Wellbeing

• Competitive Compensation Packages


• Life Insurance (company paid)


• 403b retirement plan with company fund matching


• Employee discounts


• *Loan forgiveness options through federal programs


• (National Health Corp & Public Service Loan Forgiveness)


• *All company paid benefits and paid time off effective day one

JOB SUMMARY AND QUALIFICATIONS

The HST is responsible for monitoring the functional operations of the homeless residential programs (FES and TH) and facility. The HST’s primary responsibility is safety and security of programs and clients.

WHAT YOU SHOULD HAVE FOR THIS ROLE

The position requires a minimum of a high school diploma or GED. Two years of post-secondary education is preferred. Prior experience in a residential homeless (or equivalent) program is required. Knowledge/Experience working with individuals in crisis/low-income preferred. Must have valid KY ID; Must have the ability to be CPR/First Aid certified, upon 30 days of employment; successfully pass a Criminal Background Check and Sex Offender Registry Check.

RESPONSIBILITIES

• 1.Maintain operational control of the facility in the absence of senior staff (including assisting with coverage on Holidays as assigned).


• 2.Oversee operations at the front desk including answering the phone, providing referrals, monitoring the cameras, completing telephone intakes, assisting with client requests, monitoring front door, client medication, crisis intervention, etc.


• 3.Ensure client’s compliance with Volunteers of America policies and house rules.


• 4.Maintain chronological written records of events that occur during the shift.


• 5.Maintain client sign-in/sign-out log.


• 6.Assist with conducting Drug Screenings as assigned.


• 7.Assist with completing initial intake paperwork with new families.


• 8.Check chores daily and assist with oversight of supplies needed for chores including supplies needed in all restrooms (soap, toilet paper, etc).


• 9.Ensure that the facility is prepared for tours.


• 10.Assist in directing volunteer efforts and training volunteers as assigned including working with special groups. This includes providing direct oversight for volunteers while on site as assigned.


• 11.Conduct hourly walk-throughs of the facility and its grounds (including checks of all resident rooms twice daily).


• 12.Monitor number of clients in facility and their behavior.


• 13.Complete required documentation.


• 14.Attend training as assigned.


• 15.Participate in HST team meetings and staff meetings as scheduled.


• 16.Monitor all mealtimes.


• 17.Assist in the kitchen as assigned.


• 18.Provide transportation as assigned.


• 19.Provide childcare as assigned.


• 20.Monitor playroom/Children’s Learning Lab daily (as assigned).


• 21. Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.


• 22. Provide some case management support (ex. obtain documents needed from clients/coping) as assigned.


• 23. Monitor security systems and assist with drills/inspections as assigned.


• 24.Assist with facilitation of educational and recreational groups/community meetings weekly as assigned.


• 25.Observe and report maintenance needs and safety hazards.


• 26. To ensure that clients adhere to program guidelines and expectations.


• 28. To assist homeless residential team in delivery of program services


• 29. Other duties as assigned.

contacts.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.