Housing Support Specialist/Administrative Coordinator - HCHV Residential Housing Program

STG International; Village of Northport (NY); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401k with company match

Generous PTO

Zusammenfassung

STGi is seeking a Housing Support Specialist/Administrative Coordinator for the HCHV Residential Housing Program at Northport VA Medical Center, bringing structure and Veteran-centered oversight to a therapeutic living environment.

The role blends administrative coordination and resident support to stabilize Veterans and facilitate transition to permanent housing, with responsibilities spanning admissions, documentation, and coordination with VA staff and partners.

Qualifikationen

• High School Diploma or equivalent required; college degree preferred.
• Minimum two years in residential housing operations or related social services.
• Experience serving vulnerable populations, including homelessness.
• Strong administrative and organizational skills with multiple priorities.
• Proficiency with Microsoft Office and electronic records.
• Excellent verbal and written communication.

Aufgaben

• Program Operations & Residential Administration: Support daily operation of the residential housing program and maintain a safe and structured environment for Veterans.
• Coordinate Veteran admissions, room assignments, move-ins, transfers, discharges, and move-out activities.
• Facilitate resident orientation and review of participation agreements, house rules, and resident handbook requirements.
• Maintain documentation related to occupancy, bed utilization, resident status, and administrative records.
• Coordinate daily room checks and environmental rounds and document observations.
• Conduct routine inspections and elevate maintenance, safety, sanitation, or environmental concerns.

Kenntnisse

Administrative skills

Organizational skills

Verbal and written communication

Microsoft Office Suite

Emergency readiness

Ausbildung

High School Diploma or equivalent

Associate's or Bachelor's degree in Human Services / related field preferred

Tools

Microsoft Office

Electronic documentation systems

HMIS

Jobbeschreibung

Housing Support Specialist / Administrative Coordinator - HCHV Residential Housing Program

THIS IS FOR A FUTURE OPENING

STGi is seeking qualified candidates for this position in connection with an active Request for Proposals (RFP). Hiring for this role is contingent upon STGi's selection as the successful awardee.

Category

Residential Health

Job Location

Northport, New York, United States

Tracking Code

15665

Position Type

Full-Time/Regular

POSITION SUMMARY

The Housing Support Specialist/Administrative Coordinator supports daily operations of the Health Care for Homeless Veterans (HCHV) Residential Housing Program located onsite at Northport VA Medical Center. This position serves as the primary onsite administrative and residential operations support role responsible for maintaining a safe, organized, therapeutic, and Veteran-centered residential environment. The Housing Support Specialist supports day-to-day housing operations, resident engagement, housing stability efforts, documentation, admissions/discharges, and coordination of services while ensuring compliance with program policies and VA requirements.

The role combines administrative coordination, resident support services, housing operations, and facility oversight to support Veterans in achieving stabilization and transition to permanent housing.

ESSENTIAL RESPONSIBILITIES

Program Operations & Residential Administration

• Support daily operation of the residential housing program and maintain a safe and structured environment for Veterans.
• Manage assigned housing units and common areas in accordance with program policies and operational requirements.
• Coordinate Veteran admissions, room assignments, move-ins, transfers, discharges, and move-out activities.
• Facilitate resident orientation and review of participation agreements, house rules, and resident handbook requirements.
• Maintain documentation related to occupancy, bed utilization, resident status, and administrative records.
• Coordinate daily room checks and environmental rounds and document observations.
• Conduct routine inspections and elevate maintenance, safety, sanitation, or environmental concerns.
• Support implementation of emergency preparedness and continuity procedures.

Resident Support & Housing Stability

• Serve as a point of contact for Veterans residing in the program and provide excellent customer service and support.
• Assist Veterans with obtaining access to basic necessities and community resources including food, clothing, transportation, healthcare, and benefit supports.
• Provide crisis intervention, de-escalation, and problem-solving assistance and elevate clinical concerns appropriately.
• Support Veterans in completing housing applications and obtaining documents necessary for housing placement.
• Coordinate appointments, housing interviews, and relocation activities that support transition into permanent housing.
• Encourage Veteran participation in program activities and reinforce expectations that support recovery and independent living.

Compliance, Documentation & Coordination

• Maintain accurate and timely records related to resident interactions, housing activities, observations, incidents, and utilization of services.
• Document progress toward housing goals and required behavioral observations in accordance with program requirements.
• Manage participation agreements and maintain resident files in compliance with confidentiality requirements.
• Track use of program resources and maintain administrative logs and reports.
• Coordinate communication between residents, case management staff, VA representatives, and community partners.
• Participate in interdisciplinary meetings and support preparation for inspections, audits, and quality reviews.
• Coordinate with emergency responders, law enforcement, rescue services, and VA leadership when necessary.

Facility Oversight

• Assist in maintaining a safe, sober, and therapeutic residential environment.
• Monitor compliance with resident expectations and house procedures.
• Support incident reporting and follow-up activities.
• Identify operational issues and communicate concerns to leadership promptly.

Required Skills

QUALIFICATIONS

Required:

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, Behavioral Health, Housing Services, or related field preferred.
• Minimum two (2) years of experience in residential housing operations, supportive housing, homelessness services, healthcare administration, property administration, case support, or social services.
• Experience working with vulnerable populations including individuals experiencing homelessness, behavioral health challenges, substance use concerns, or complex social needs.
• Strong administrative and organizational skills with ability to manage multiple priorities.
• Experience maintaining records and preparing reports.
• Proficiency in Microsoft Office Suite and electronic documentation systems.
• Strong verbal and written communication skills.
• Ability to respond appropriately to emergencies and crisis situations.

Required Experience

Preferred:

• Experience supporting Veteran populations.
• Experience with residential or congregate living environments.
• Experience with HMIS or housing documentation systems.
• Knowledge of Housing First, Harm Reduction, and trauma-informed approaches.
• Experience coordinating housing placement or supportive service activities.

PHYSICAL REQUIREMENTS

Ability to walk residential units, perform room checks, climb stairs, stand for extended periods, and occasionally lift up to 20 pounds.

WORK SCHEDULE

Full-time onsite position. Schedule may include evening, weekend, and holiday coverage based on program operational requirements. Availability to support emergency response and operational needs is required.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Benefits

• Medical, Dental, Vision, 401k with company match and a generous PTO policy.

Equal Opportunity / Diversity / Inclusion

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.