Housing Support Specialist

Sedgwick Claims Management Services Ltd; Georgia; On-site; USD 23,000 - 26,000; Full time

Job summary

Sedgwick is seeking a Housing Support Specialist to coordinate lease extensions and housing support for displaced policyholders. You will act as a liaison among adjusters, landlords, and insureds to ensure uninterrupted housing and a high level of service.

The role requires strong communication, meticulous record keeping, and the ability to handle multiple extensions and service requests in a fast-paced environment.

Qualifications

• Education: High school diploma or GED.
• Experience: 2+ years in leasing, property management, customer service, or account management; real estate/insurance housing experience preferred.
• Skills: excellent verbal and written communication, strong organization, attention to billing accuracy, and ability to manage multiple extensions and service requests.

Responsibilities

• Coordinate and manage lease extensions and housing support for displaced policyholders.
• Maintain clear communication with adjusters, landlords, and policyholders.
• Monitor lease expirations and coordinate extensions with landlords and vendors.
• Resolve in-stay service requests, including furniture exchanges and maintenance.
• Document communications and update client ledgers; ensure billing accuracy.
• Escalate risks and service delays with ownership and urgency.

Skills

Verbal communication

Written communication

Organizational skills

Detail-oriented

Problem solving

Microsoft Office

CRM platforms

Independent work

Vendor coordination

Bilingual English/Spanish (plus)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceHousing Support SpecialistSCHEDULE : Mon - Fri 11:00 AM-8:00 PM EST (Subject to change based off of business needs)PRIMARY PURPOSE : To coordinate and manage lease extensions and ongoing housing support needs for displaced policyholders in a fast-paced, service-driven environment. This role is responsible for ensuring continuity of housing by proactively managing extensions, resolving in-stay service issues, and maintaining strong communication between insureds, adjusters, and landlords. The Housing Support Specialist serves as both a client advocate and operational coordinator blending empathetic customer support, strategic vendor coordination, and detailed lease management to ensure uninterrupted, comfortable housing while delivering an elevated service experience with urgency, accountability, and professionalism.ESSENTIAL FUNCTIONS and RESPONSIBILITIESSupport and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholdersServe as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needsManage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines and expectations to policyholdersProactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuityCoordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concernsCollaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreementsInvestigate and resolve issues related to property conditions, damages, and vendor performanceMaintain accurate financial and operational records, including updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliationDocument all communication, updates, and actions in internal systems with a high level of accuracy and timelinessIdentify risks, delays, or service failures early and escalate appropriately with ownership and urgencyMaintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordinationHandle multiple claims simultaneously while meeting service level expectations and deadlinesADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingHigh school diploma or GED required.ExperienceTwo (2) years of experience in leasing, property management, customer service or account management. Previous experience in insurance, temporary housing, property management or real estate strongly preferred.Skills & KnowledgeExceptional verbal and written communication skills with the ability to manage sensitive client situations with professionalism and empathy.Strong organizational skills with the ability to manage high volume of extensions, deadlines, and service requests simultaneously.Detail-oriented with a focus on billing accuracy, lease documentation, and system updates.Strong problem-solving and critical-thinking abilities, especially when resolving housing or vendor-related issues.Proficiency in Microsoft Office (Word, Excel) and ability to quickly learn internal systems and CRM platforms.Ability to work independently in a fast-paced environment with shifting priorities.Strong coordination and relationship management skills when working with vendors, landlords, and adjusters.Solutions-oriented mindset with a proactive approach to preventing service disruptions.High level of accountability, urgency, and ownership in managing assigned claims.Bi-lingual English/Spanish a plus.WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingNOTE: Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.00-$19.00/hr. Always accepting applications.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.