Housing Supervisor

Help-of-Southern-Nevada; Nevada; On-site; USD 52,000 - 70,000; Full time

Job summary

Family Housing Services in Nevada is seeking a Housing Supervisor to lead program staff in managing rental assistance workflows, data accuracy, and client services within housing programs.

You will supervise staff, ensure compliance with regulations, coordinate with case managers, and engage with community partners to support problem-solving and progressive engagement.

This role requires strong leadership, organizational skills, and a commitment to safe, supportive housing for clients.

Qualifications

• Bachelor’s degree in social work or an equivalent combination of education and experience.
• Experience in social services and case management.
• Must have a valid NV driver’s license and clean DMV record.
• Must pass background and pre-employment drug screening.

Responsibilities

• Provide direction and supervision to program staff in housing programs.
• Supervise the rental assistance process with client engagement and fund disbursement.
• Develop employee goals to improve development and quality of care.
• Meet or call clients with the Case Manager to resolve issues.
• Provide training on files, procedures, and service requests for new hires.
• Review reports and audits for data accuracy and timeliness.
• Engage in community meetings to support housing problem solving.
• Verify housing rental requests for compliance and accuracy.
• Maintain safe community relations with neighbors and providers.
• Present program information to community agencies on eligibility requirements.
• Collaborate with referral services to communicate program needs.
• Meet regularly with the Program Director on planning and staffing.
• Share on-call supervisor duties with housing director; report to facility in emergencies.
• Other duties as assigned.

Skills

Local social services knowledge

Statutes & regulations

Social work interviewing/referral

Homelessness experience

Communication skills

Crisis judgment

Interagency relationships

Time management

Policy compliance

Flexible hours

Rent and utilities calculation

MS Office (Word/Excel/PowerPoint/Acce​

Education

Bachelor’s degree in social work

High School Diploma with 4+ years experience

Tools

Microsoft Office

Job description

Family Housing Services
Housing Supervisor

Hours: Monday – Thursday

Status: Full Time
Reports To: FHS Program Manager
Purpose:

Duties, Functions and Responsibilities:

• Provide direction and supervision to program staff, and provide hands-on assistance, to assist them, in carrying out their assigned duties with the housing programs.
• Responsible for supervising the entire rental assistance process with staff engagement with clients, including collection of required documents, submission of rental assistance application, client follow-up, and disbursement of funds
• Prepare employee goals, to improve employee development and quality of care to customers, to include consumers, peers, and external community contacts.
• Meet/Call clients who are having issues with their Case Manager.
• Provide training on files, procedures, and service requests, for all new hires and direct reports.
• Review reports compliance audits to ensure that all data is entered in true time (daily).
• Attend various community meetings to support the housing problem solving and progressive engagement motto.
• Verifies all housing rental requests are correct, compliant and free from errors.
• Maintains a safe and positive community relationship, which includes public relations with neighbors and other providers.
• Presents program information to community agencies regarding eligibility requirements.
• Maintain a safe and positive community relationship, by working closely with referral services to communicate program needs and philosophy.
• Meets regularly with the Program Director to monitor program content, community referrals, staffing issues, and overall planning and implementation of programs.
• Will share the on-call supervisor responsibilities with the program director and housing supervisor. Will report to the facility, if necessary, when an emergency arises.
• Other duties, as may be assigned.

Knowledge, Skills, and Abilities:

• Knowledge of local social service agencies and programs, as they pertain to the local homeless or at-risk youth and family population.
• Knowledge of applicable statutes and regulations
• Knowledge of social service work, interviewing/referral techniques
• Experience and understanding of homeless issues
• Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action
• Must communicate effectively with people from a variety of social, cultural, and economic populations.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Must be flexible and be able to adjust to shifting priorities.
• Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies, and the public
• Organize work schedule and manage time
• Understand and follow all agency policies and procedures
• Ability to work flexible hours, as required by case load
• Ability to perform accurate mathematical equations to calculate clients rent and utility costs, and request funding to pay those bills.
• Professional competence in creating databases and working effectively using Microsoft Office products, including Word, Excel, Power Point, and Access.

Qualifications, Education and/or Equivalent Experience:

• Bachelor’s degree in social work or High School Diploma with 4 years-experience, substantially equivalent to a bachelor’s degree, or combination of education and experience.
• Professional experience, as required by education
• Must have a valid NV driver’s license and clean DMV record.
• Must be able to pass a background check and pre‑employment drug screening.

Employee Name: __________________________________ Date: ___________
Signature: ________________________________________
Supervisor: ______________________________ Date: _____________