Housing Stabilization Case Manager

Boston Public Health Commission; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading public health organization is seeking a Housing Assistant Coordinator to provide crucial in-home services that support individuals in their transition to stable housing. This role focuses on addressing various personal barriers through a Housing First approach, collaborating with other departments, and ensuring a seamless integration of services. The ideal candidate will hold a Bachelor’s degree and possess strong communication skills, with a commitment to equity and inclusion.

Qualifications

• Knowledge of Boston area housing resources and social service agencies.
• Minimum one year human services experience.
• Commitment to racial equity and trauma-informed care.

Responsibilities

• Provide in-home housing stabilization services using critical time intervention.
• Create and monitor individual service plans to address barriers.
• Transport clients to appointments to find and maintain housing.

Skills

Organizational skills

Communication skills

Bilingual English/Spanish

Education

Bachelor's degree

High School diploma/GED

Job description

Description

Housing Stabilization: As assigned Housing Assistant Coordinator

• Uses critical time intervention (CTI) to provide in-home housing stabilization services to individuals placed in housing.
• Creates and monitors individual service plans to address barriers help clients gain the necessary skills to succeed in housing, focusing on but not limited to housing payment, legal issues, income and employment, independent living skills, community engagement, health care, and mental health.
• Builds knowledge of and connections to community-based resources and helps clients utilize these services.
• Develops service transition plans to reduce the level of care needed and refer clients to community-based resources.
• Help clients search, identify, and move to more suitable and sustainable housing placements when necessary.

Department-wide responsibilities

• Engages all clients using a Housing First approach, delivers services using principles of trauma-informed care and harm-reduction, and promotes racial equity.
• Actively coordinates with other departments to provide integrated services to guests.
• Maintains up to date and accurate service plans, client files, and client records/documents, entering timely and accurate data into BPHC's and the City's HMIS databases.
• Coordinates referrals and connects clients to key services to help them find and succeed in housing, including but not limited to external housing navigation services, benefits and income maximization, community-based resources, and stabilization services.
• Transports clients to critical appointments to find and/or maintain housing.
• Participates in regular team meetings and trainings.

QUALIFICATIONS:

• Knowledge of Boston area housing resources and social service agencies.

Qualifications

• Bachelor's degree with a minimum one (1) year human services experience. College level course work equivalent to an Associate's degree with two (2) years human services experience or High School diploma/GED and three (3) years human services experience may be substituted for above requirements.
• Commitment to racial equity, housing first, trauma-informed care, and harm reduction.
• Previous experience working with homeless, diverse ethnic and racial, or low-income populations with an understanding of barriers posed by mental health, substance use immigration status, and criminal record.
• Knowledge of Boston area housing resources and social service agencies.
• Strong organizational and communication skills.
• Computer proficiency including writing, sending, and managing emails, using and entering data into an online database, completing electronic assessments, entering and updating data on Excel.
• Valid driver's license
• Bilingual English/Spanish preferred