Housing Stability & Tenant Success Specialist

Claratel Behavioral Health; Decatur (GA); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Claratel Behavioral Health is hiring a Tenant Management Specialist to oversee day-to-day administration of tenant and housing support activities for properties served by the organization. You will interface with tenants, landlords, property management, Housing Support Program staff, and Claratel Behavioral Health to promote housing stability, regulatory compliance, and timely occupancy.

Services focus on recovery-oriented supports for adults in subsidized housing, including vouchers, within

Competenze

• High School Diploma or equivalent.
• Two years of property management, housing, leasing, administrative support, or HUD or similar housing grants experience preferred; at least one year of relevant administrative or leasing office experience required.
• Previous records management experience.
• Professional front-office etiquette and strong customer service skills.
• Strong written, verbal, interpersonal, organizational, and data-entry skills.
• Ability to type a minimum of 45 words per minute.
• Ability to work independently, manage multiple priorities, and maintain attention to detail.

Mansioni

• Receive, review, and process tenant applications and Housing Support Program referrals.
• Determine housing eligibility based on program criteria, funding requirements, and unit or bed availability.
• Ensure third-party screening, including criminal background checks when applicable, is completed and received.
• Coordinate with prospective tenants, support systems, clinical staff, and housing partners to facilitate placement and move-in.
• Maintain the bed/occupancy management system and track vacancies by funding source, gender, and other occupancy parameters.
• Promote maximum occupancy of available residential units and beds consistent with funding and program requirements.
• Assist with housing search, leasing, move-in, and one-time move-in needs, including furnishings, deposits, and household goods when authorized.
• Schedule and coordinate new tenant meetings; issue tenant agreements, renewals, and other required tenancy documents.
• Coordinate lease renewals with landlords/property owners and the Contracts team to ensure leases are current and executed timely.
• Add or remove tenants from leases based on admissions, discharges, and transfers.
• Provide education regarding the roles, responsibilities, and rights of tenants and landlords/property owners.
• Provide early intervention when factors threaten housing stability, including late rent, lease violations, and tenancy disputes.
• Issue notices of tenant agreement violations and establish payment plans for past-due rent.
• Coordinate with Compliance regarding dispossessory or other tenancy enforcement procedures.
• Develop or support Housing Stability Support Plans as an adjunct to the individual's IRP, as applicable.
• Serve as a primary point of contact for tenant matters and landlord concerns.
• Manage communication with tenants regarding tenancy requirements, lease matters, inspections, recertifications, and housing stability concerns.
• Serve as liaison between Housing Support Program staff and landlords/property owners, including scheduling meetings to complete lease or housing packets.
• Serve as the initial point of contact for property management companies and maintain ongoing communication regarding payer standards or requirements.
• Assist in resolving minor tenant complaints and tenancy disputes.
• Greet clients, guests, and stakeholders professionally; answer multi-line telephone calls and respond to requests promptly.
• Maintain communication with referral sources regarding program eligibility and housing vacancies and provide community education regarding available programs.
• Ensure inspection requests are submitted before move-in and that annual inspections are requested and completed timely.
• Assist with annual housing recertification, inspection, voucher conversion, and income verification processes.
• Complete annual income verification documentation and issue updated rent payment agreements, as required.
• Review GHV packets for accuracy and completeness and submit packets for review/approval by the DBHDD Regional Field Office and Central Office.
• Verify admission documentation, insurance, and authorization for services.
• Process Bridge Funding requests and submit related orders in accordance with applicable requirements.
• Complete all required tenant, grant, funding, expenditure, receivable, and program documentation accurately and timely.
• Document tenant encounters and housing-related activities in the appropriate tenant or program record.
• Maintain tracking spreadsheets, data reports, bed/occupancy records, and other programmatic reports.
• Track program outcomes, including occupancy rates and funding compliance.
• Trend tenancy violations and collaborate with Clinical, Quality, and Compliance teams to identify and mitigate housing-related risks.
• Order program supplies; submit work orders and purchase orders; provide general administrative support.
• Maintain confidentiality and protect client rights through adherence to HIPAA and applicable agency privacy requirements.
• Conduct or coordinate safety and wellness checks and housing safety inspections.
• Assist with linkage to community resources and services in coordination with appropriate staff.
• Collaborate with Clinical, Quality, Compliance, Contracts, and other teams to support housing stability and program outcomes.
• Engage in ongoing professional development and assist with special projects as assigned.

Conoscenze

Front-office etiquette

Customer service

Written communication

Verbal communication

Organizational skills

Data-entry skills

Typing 45 wpm

Formazione

High School Diploma or equivalent

Background in business administration, healthcare, housing, property management, social services, or related field

Strumenti

Computer applications

Office equipment

Descrizione del lavoro

Claratel Behavioral Health is hiring a Tenant Management Specialist to oversee day-to-day administration of tenant and housing support activities for properties served by the organization. You will interface with tenants, landlords, property management, Housing Support Program staff, and Claratel Behavioral Health to promote housing stability, regulatory compliance, and timely occupancy.

Services focus on recovery-oriented supports for adults in subsidized housing, including vouchers, within