Housing Stability Field Case Manager (NJ)

UpsideHom, Inc.; Burlington (NJ); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Company holidays

Job summary

Upside is seeking a Community Member Support Specialist to provide in-person support to members navigating housing instability across New Jersey. You will meet clients in homes, shelters, hospitals, and community settings to assess needs, assist with housing navigation, and move individuals toward stable housing outcomes.

This role requires 3 years of direct experience in housing or social services, ability to travel locally, and strong interpersonal skills.

Qualifications

• 3 years of experience in housing support services, community health, case management, behavioral health, or social services.
• Experience working with Medicaid populations or high acuity populations preferred.
• Community Health Worker (CHW) or similar field-based experience strongly preferred.
• Ability to conduct in-person visits and travel locally within New Jersey on a daily basis.
• Strong interpersonal and relationship-building skills with the ability to engage hard-to-reach populations.
• Comfort working in unstructured, community-based environments including homes, shelters, and public settings.
• Ability to balance empathy with accountability and follow-through.
• Strong organizational skills and ability to document work accurately in real time.
• Basic computer proficiency (CRM, mobile tools, documentation systems).
• Ability to work independently while staying closely aligned with a remote team.

Responsibilities

• Provide in-person member support and outreach across assigned geographic areas in New Jersey.
• Conduct face-to-face intake and needs assessments, including housing status, social needs, and barriers to stability.
• Support housing navigation activities, including applications, documentation, landlord coordination, and resource connection.
• Assist members in completing required forms, securing identification, and accessing benefits or community services.
• Build trusted relationships with members through consistent, empathetic, and professional engagement.
• Coordinate with internal Care Guides, clinical teams, and partner organizations to advance member care plans.
• Document all interactions accurately and timely in Salesforce and required systems, including field visit notes.
• Support transitions of care, including hospital discharge, shelter transitions, and community placements.
• Maintain a structured cadence of member follow up to drive engagement and progress toward housing stability.
• Identify and elevate risks, barriers, or urgent member needs to appropriate internal teams.
• Adhere to HIPAA, confidentiality, and all state-specific program requirements.
• Participate in ongoing training, supervision, and quality initiatives.

Skills

Housing support experience

Community health experience

Case management

Job description

Upside is seeking a Community Member Support Specialist to provide in-person support to members navigating housing instability across New Jersey. You will meet clients in homes, shelters, hospitals, and community settings to assess needs, assist with housing navigation, and move individuals toward stable housing outcomes.

This role requires 3 years of direct experience in housing or social services, ability to travel locally, and strong interpersonal skills.