Housing Stability Case Manager (CalAIM)

Mercy House; Santa Ana (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Flexible medical coverage options

Dental, vision, life, and more

PTO

FSA

EAP

403(b) retirement plan with up to 3%

On-the-job training

Mileage reimbursement

Employee referral program

Opportunities for professional growth

Job summary

Mercy House in Santa Ana, CA, is seeking a Housing Solutions Case Manager to assess needs, develop personal housing plans, and advocate for residents who are homeless or at risk. The role supports CalAIM Housing Transition/Navigation Services and requires trauma-informed, client-focused approaches.

Responsibilities include maintaining 17–25 client caseloads, conducting home and shelter visits, coordinating with community partners, and documenting case notes and housing applications.

Qualifications

• Bachelor’s degree in Social Work or related field preferred.
• Two years of direct life experience with homeless or low-income populations considered if BA/BS is lacking.
• Knowledge of trauma-informed care and harm reduction is expected.

Responsibilities

• Maintain a caseload of 17–25 individuals and meet residents at least twice a month to develop housing plans.
• Meet clients in shelters, in the community, and in their homes.
• Conduct health and safety visits and organize housing-related activities.
• Collaborate with community providers and housing authorities; document case notes and housing applications.

Skills

Case management

Trauma-informed care

Crisis intervention

Harm reduction

Client relations

Education

Bachelor’s degree in Social Work or related field

Tools

Word

Outlook

Excel

PowerPoint

Job description

Mercy House in Santa Ana, CA, is seeking a Housing Solutions Case Manager to assess needs, develop personal housing plans, and advocate for residents who are homeless or at risk. The role supports CalAIM Housing Transition/Navigation Services and requires trauma-informed, client-focused approaches.

Responsibilities include maintaining 17–25 client caseloads, conducting home and shelter visits, coordinating with community partners, and documenting case notes and housing applications.