Housing Stability Case Manager

YWCA Greater Harrisburg; Harrisburg (Dauphin County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Employee Assistance Program (EAP)

Life Insurance

Short & Long-Term Disability

Pension Retirement Plan

403(b) Retirement Plan

Generous Paid Time Off

11 Paid Holidays

Job summary

The YWCA Greater Harrisburg is seeking a full-time Transitional / Rapid Rehousing Case Manager to help individuals and families experiencing homelessness navigate intakes, service plans, and housing options. You will coordinate with landlords, service providers, and community partners to promote housing stability and independence.

This role requires a human services degree or equivalent experience, a valid driver's license, and the ability to work a 37.5-hour week with on-call rotations.

Qualifications

• Bachelor's degree in human services or related field with two years' experience, or an associate degree with four years' experience.
• Knowledge of social welfare systems and resources.
• Valid driver’s license with clean driving history and reliable vehicle.

Responsibilities

• Conduct client intakes, assessments, and individualized goal planning.
• Provide weekly case management sessions and ongoing advocacy, including referrals and support at external appointments.
• Assist clients in securing housing, understanding leases, and meeting tenant responsibilities.
• Deliver crisis intervention and support to promote client safety and housing stability.
• Maintain accurate client records, data entry, and required monthly/quarterly reporting.
• Collaborate with property management to ensure compliance with housing and program requirements.
• Build relationships with community partners and local landlords to expand housing access.
• Conduct exit interviews and complete required documentation when clients transition from the program.
• Participate in meetings, trainings, and the program’s on-call rotation.
• Perform additional duties as assigned.

Skills

Case management

Client intake

Advocacy

Communication

Driving / transportation

Education

Bachelor's degree in human services or related field

Associate degree with four years' experience

Job description

The YWCA Greater Harrisburg is seeking a passionate and dedicated full-time Transitional / Rapid Rehousing Case Manager to join our team.

This position works directly with individuals and families experiencing homelessness to complete intakes, develop individualized service plans, connect them to community resources, and guide them through the process of securing and maintaining safe, affordable housing. The Case Manager serves as a key liaison between clients, property management, and community partners to ensure program compliance, promote housing stability, and support successful transitions to long-term independence.

If you're driven to serve those who served our country and want to make a real difference in your community, we’d love to hear from you.

Position Details:

• Hours: 37.5 hour work week; Monday-Friday 8am-4pm; with a rotational on-call schedule.
• Salary: $20/hr.

Key Responsibilities:

• Conduct client intakes, assessments, and individualized goal planning.
• Provide weekly case management sessions and ongoing advocacy, including referrals and support at external appointments.
• Assist clients in securing housing, understanding leases, and meeting tenant responsibilities.
• Deliver crisis intervention and support to promote client safety and housing stability.
• Maintain accurate client records, data entry, and required monthly/quarterly reporting.
• Collaborate with property management to ensure compliance with housing and program requirements.
• Build relationships with community partners and local landlords to expand housing access.
• Conduct exit interviews and complete required documentation when clients transition from the program
• Participate in meetings, trainings, and the program’s on-call rotation.
• Perform additional duties as assigned.

Position Requirements:

• Bachelor's degree in human services or related field with two years'experience or associate degree equivalent with four years' experience.
• In-depth knowledge and understanding of the social welfare system.
• Valid driver's license, clean driving history, and reliable personal vehicle. Proof of insurability may also be required.
• Current FBI, criminal, and child abuse clearance or the ability and willingness to obtain.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well-being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We've got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most