Housing Specialist I/II - Bilingual Vietnamese

City of Anaheim; Anaheim (CA); On-site; USD 56,000 - 73,000; Full time

Job summary

The City of Anaheim is seeking compassionate Housing Specialists to join their team. The roles require knowledge of housing authority functions and involve managing caseloads, conducting interviews, and ensuring compliance with housing standards. Bilingual proficiency in Vietnamese is mandatory, and candidates should have relevant experience in case management.

Benefits

Retirement benefits through CalPERS

Medical and dental insurance

Paid time off

Qualifications

• One year of experience in case management for Housing Specialist I.
• Two years of experience in case management for Housing Specialist II.
• Knowledge of government housing rules and regulations.

Responsibilities

• Conduct interviews and determine eligibility for rental subsidy programs.
• Manage caseload and maintain accurate case files.
• Conduct inspections of housing units.

Skills

Bilingual proficiency in Vietnamese

Case management

Communication

Education

Bachelor's degree in social work, psychology, sociology, or related field

Job description

Housing Specialist I - $27.35 - $34.90 hourly ($56,888.00 - $72,592.00 Annually)

Housing Specialist II - $31.90 - $38.78 hourly ($66,352.00 - $80,662.40 Annually)

The Anaheim Housing Authorityis looking for a compassionate and professional Housing Specialist I or IIto join our customer-oriented team. Candidates must possess basic knowledge of the purpose and functions of a Housing Authority. The Housing Specialist I/II will interact with a wide variety of clients from a broad spectrum of socio-economic backgrounds. Candidates must be able to perform the essential functions of the position with a high degree of accuracy, communicate clearly and concisely, and manage a high volume case load.

Bilingual proficiency (read/speak/write) in Vietnamese is required

Housing Specialist I:

• Possess one (1) year of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.

Housing Specialist II:

• The Specialist II performs the more complex tasks and duties. Incumbents have previous work experience in case management and the full range of technical duties related to implementation of governmental rental subsidy programs.
• Possess two (2) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework; or
• Possess three (3) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs.

Bachelor's degree from an accredited college or university with major course work in social work, psychology, sociology, or a related field is highly desirable. Bilingual proficiency (read/speak/write) in Vietnamese is required.

The City of Anaheim reserves the option to hire at either Housing Specialist I or II level based on candidate qualification, selection process, and needs of the department.

The City of Anaheim provides an excellent compensation, pension and benefits program. The attractive pension program includes:

• Retirement:City of Anaheim employees become members of the California Public Employees' Retirement System (CalPERS).
  • Classic CalPERS Members or a member of an agency with qualifying reciprocity, will be enrolled in the 2.7% @ 55 CalPERS retirement benefit formula. Employees pay the full employee contribution of 12%.
  • New CalPERS Members will be enrolled in the 2% @ 62 CalPERS benefit formula. Employees contribute 8% of the normal benefit costs for this retirement benefit.
• Employeescontribute 1.45% towards Medicare. The City does not participate in Social Security and as such no deductions will be taken.

Below are the main duties of a Housing Specialist I. You can review the full job description by clicking on this link.

• Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.
• Conduct briefing sessions for qualified applicants from a broad spectrum of socio-economic backgrounds, interpret and explain rules, regulations, policies and procedures.
• Conduct initial and annual inspections of units in accordance with Housing Quality Standards; advise tenant and/or landlord of deficiencies; re-inspects units as applicable; and approve units which meet standards.
• Become familiar with new rental subsidy and affordable housing programs and stays abreast of changes in existing program rules, regulations, policies and procedures.
• Gather and analyze data on local rents and prepare and submit reports; prepare accurate, concise and understandable narrative and statistical reports regarding assigned cases.
• Perform related duties and responsibilities as required.

Below are the main duties of a Housing Specialist II. You can review the full job description byclicking on this link.

• Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.
• Conduct initial and annual inspections of units in accordance with Housing Quality Standards; advise tenant and/or landlord of deficiencies; re-inspects units as applicable; and approve units which meet standards.
• Negotiate initial and annual rents with landlords and/or managers for housing units enrolled in rental subsidy and other affordable programs; calculate gross household income and adjusted annual income in order to determine total tenant payment.
• Identify housing resources in the community and encourages participation in rental subsidy and other affordable housing programs; explain and publicize the functions of the Housing Authority, including equal opportunity requirements.
• Perform related duties and responsibilities as required.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Housing Specialist I:

Experience:

• Possess one (1) year of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.

Knowledge of:

• Basic functions and practices of a Housing Authority.
• Cultural diversity, basic record keeping; personal computer operations.
• Modern office procedures.

Ability to:

• Learn the functions of the position, including income calculation at 90% accuracy rate or above.
• Establish and maintain effective work relationships.
• Interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds.
• Communicate clearly and concisely, both orally and in writing, in person and over the telephone.
• Understand and carry out oral and written instructions.
• Prepare, organize and maintain accurate, detailed and confidential records.

License/Certification Required:

• Possession a valid California Class C Driver's License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

Housing Specialist II:

Experience:

• Possess two (2) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.
• Or possess three (3) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs.

Knowledge of:

• Government housing rules and regulations, advanced record keeping, effective interviewing and negotiation techniques.
• Personal computer operations.
• Case management techniques.

Ability to:

• Manage a heavy case load.
• Multi-task and prioritize.
• Calculate income and rent at an accuracy rate of 90% or above.
• Establish and maintain effective work relationships.
• Interact effectively with a wide variety of clients while maintaining a courteous and professional work environment.
• Deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds.
• Persuade owners to participate in programs; negotiate rents with landlords and/or owners.
• Identify and detect program fraud.
• Interpret, apply and explain program rules, regulations, policies and procedures.
• Operate a personal computer.
• Communicate clearly and concisely, both orally and in writing, in person and over the telephone.
• Understand and follow rules, regulations, policies and procedures.
• Prepare and maintain accurate, detailed and confidential records.
• Work effectively with frequent interruptions.
• Effectively manage transitions in work assignments, the work environment and priorities.

License/Certification Required:

• Possession a valid California Class C Driver's License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

Please be advised of the following environment/working conditions:

Environmental Conditions:

• Due to the nature of work assignments, incumbents may be exposed to live electricity, dirt and dust.

Physical Conditions:

• Due to the nature of work assignments, incumbents must be able to climb stairs in order to access housing units; bend, and reach under sinks, windows, locks and water heaters to inspect condition of the unit.
• Lift and carry bulk files and/or documents weighing up to 25 pounds while conducting field inspections.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is onThursday, June 12, 2025, at 5:00PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

The selection process may consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer