Housing Solutions Case Manager (4916)

Mercy House; Oxnard, Ventura (CA, CA); On-site; USD 64,472,000 - 65,904,000; Full time

Benefits offered by this job

100% medical coverage of base tier

Voluntary dental and vision insurance

Paid Time Off

Flexible Spending Account

Employee Assistance Program

403(b) savings plan with up to 3%

On-the-job training

Mileage reimbursement

Referral bonus program

Career growth opportunities

Job summary

Mercy House in Oxnard, CA is seeking a Housing Solutions Case Manager to support clients in obtaining and sustaining permanent housing under the Housing First model. You will provide comprehensive case management, housing advocacy, progress tracking, and support to help clients achieve housing stability.

Under the direction of the Housing Solutions Manager, you will coordinate referrals, manage a caseload, document using GIRP, and collaborate with partners to address barriers and connect clients

Qualifications

• Bachelor’s degree in Social Work or related field (or four years experience in social work).
• Experience working with individuals experiencing homelessness preferred.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Maintain an assigned caseload, perform outreach, intake, and housing stabilization planning.
• Provide comprehensive case management, housing advocacy, and client progress tracking.
• Coordinate home visits and co-locate at Oxnard College as scheduled, with coordinations with partners.

Skills

Communication skills

Crisis intervention

Confidentiality

Time management

Multitasking

Education

Bachelor’s degree in Social Work or related field

Four years experience in social work or human services

Tools

Microsoft Office

Job description

Job Details

Location: Oxnard, CA 93030
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $22.50-$23.00 hourly
Shift: Day (Monday-Friday 8:30 a.m. – 5:00 p.m.)

Mission Statement

"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Job Summary

Under the direction of the Housing Solutions Manager, the Housing Solutions Case Manager supports Mercy House clients (particularly those enrolled in the Oxnard College Program) who are homeless or at risk of homelessness in obtaining and sustaining permanent housing using the Housing First model. This role provides comprehensive case management, housing advocacy, progress tracking, and support to help clients achieve and maintain housing stability.

Essential Duties and Responsibilities

Program Oversight

• Receive referrals, assess eligibility, and maintain an assigned caseload
• Provide comprehensive case management, including outreach, intake, housing stabilization planning, goal setting, enrollment verification, referrals, and ongoing monitoring
• Utilize client-centered, harm reduction, Trauma-Informed Care, and Motivational Interviewing approaches
• Maintain detailed case notes using GIRP (Goal, Intervention, Response, Plan) format and ensure timely HMIS data entry
• Develop individualized service plans, including financial planning and housing goals
• Meet regularly with clients to monitor progress and program compliance
• Assist clients in locating safe, affordable, or market-rate housing aligned with their needs and income
• Provide tenant education, landlord mediation, housing advocacy, and recertification support
• Coordinate home visits and co-locate at Oxnard College as scheduled
• Address employment and housing barriers; connect clients to community resources and Coordinated Entry as needed
• Gather required documentation and ensure timely submission of all client paperwork

Team Relations

• Collaborate with staff, interns, volunteers, leasing agents, and community partners to support client housing goals
• Attend staff meetings, supervision, trainings, and monthly Housing Solutions meetings
• Contribute to a positive, collaborative team environment
• Adapt to a fast-paced setting while demonstrating reliability, empathy, and professionalism

Administration

• Maintain accurate, up-to-date client documentation, including case notes, stabilization plans, and service records
• Upload required documentation and support data collection systems
• Ensure confidentiality and compliance with HIPAA and agency policies
• Respond promptly to calls and emails; manage workload and deadlines independently
• Utilize required software and technology systems
• Assist with program activities, partnership development, and other assigned projects
• Perform occasional lifting (up to 25 lbs.) and extended desk/computer work

Qualifications / Requirements

Education and Experience

• Bachelor’s degree in Social Work or related field and/or four years of experience in social work or human services
• Experience working with individuals experiencing homelessness preferred
• Proficiency in Microsoft Office and basic computer skills
• Valid driver’s license, proof of insurance, and reliable vehicle required
• Bilingual (Arabic, English, Farsi, Spanish, or Vietnamese) highly preferred

General

• Dependable, organized, and detail-oriented with strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in crisis intervention and maintaining client confidentiality
• Able to work effectively with diverse populations and demonstrate ethical, professional conduct
• Capable of building positive relationships with clients, landlords, service providers, and team members

Physical

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer