Housing Services Officer

Victorian Department of Families, Fairness & Housing; Columbia (SC); On-site; USD 60,000 - 70,000; Full time

Job summary

The Housing Services Officer role is a client-facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.

Qualifications

• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• Work eligibility will be checked as part of the recruitment process.

Responsibilities

• Perform routine housing functions, including providing advice, from a range of established policy, procedures and standards.
• Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their housing needs.
• Undertake supervised home visits as required.

Job description

THE ROLE

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

Accountabilities Include

• Perform routine housing functions, including providing advice, from a range of established policy, procedures and standards.
• Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their housing needs.
• Undertake supervised home visits as required.

Eligibility and Requirements

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.