Housing Services Case Manager – Empowering Residents

Community Housing Innovations, Inc.; New York (NY); On-site; USD 45,003 - 55,004; Full time

Job summary

Community Housing Innovations, Inc. is seeking a Case Manager in New York to develop and execute service and care plans for residents. Responsibilities include coordinating services, assessing resident progress, and documenting interactions. Candidates should have at least a high school diploma, with a preference for a bachelor's degree in social work or psychology, and experience in case management or counseling. Excellent communication skills are essential, and proficiency in Spanish is a plus.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• At least two years of experience in case management or direct advocacy.
• Excellent verbal and written communication skills required.

Responsibilities

• Develop and update service and care plans for residents.
• Coordinate service delivery and referrals for residents.
• Monitor resident behaviors and document interactions.

Skills

Case management

Counseling

Advocacy

Communication skills

Basic computer skills

Budgeting

Experience with immigrants

Education

High School Diploma or GED

Bachelor's degree in social work or psychology

Tools

MS Word

Excel

Outlook

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans
  
  

Job Summary

The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices.

Pay: $24.04 an hour- approx. $50,004 annually.

FLSA: Non-exempt. Eligible for overtime.

Schedule: Sunday -Thursday 9am-5pm (Friday and Saturday off)..

Schedule: Tuesday -Thursday and Saturday 8am-4pm Friday 10am-6pm (Sunday and Monday off)..

Location: Rego Park Queens, NY

Job-related Duties – Essential Functions

These duties are essential and specific to the successful implementation of this position.

SERVICE AND CARE COORDINATION

• Ensure residents receive appropriate quality services per organizational principles and program requirements.
• In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services.
• Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability.
• For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
• Develop and maintain a resource network for referrals as related to service needs of residents.
• Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed.
• Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents.
• Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place.
  
  

Benefits / Entitlement Coordination

• Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
• Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs.
• Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable.
  
  

GENERAL DUTIES

• Document interactions and communications with and on behalf of residents in CARES and AWARDS.
• Perform other duties as assigned by supervisor and Program Director.
  
  

Qualifications

What do I need to apply?

Education and Experience: High School Diploma or GED required. Bachelor’s degree in social work or psychology preferred. Three years of experience working in a shelter or similar field can be substituted for the education requirement.

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.

• Experience: All job candidates must have two years’ experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues is a plus.
• Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency a plus.
• Computer skills: Basic competency in MS Word, Excel, Outlook and the internet
• Math Skills: Ability to formulate simple financial budgets.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.
• Equal Employment Opportunity Employer (EEOE)