Case Manager

Community Housing Innovations; New York (NY); On-site; USD 33,000 - 68,886,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental/vision plans

FSA

401(k)

Life insurance

EAP

Training programs

Job summary

Community Housing Innovations, Inc. (CHI) is seeking a Case Manager in Brooklyn, NY to develop and execute service plans for residents, coordinating direct services and referrals to external providers.

The role emphasizes stabilization, independence, and skills development, with a focus on monitoring progress and coordinating with social workers. The position offers a non-exempt schedule with overtime eligibility; duties include collaboration with immigration-related services and ensuring

Qualifications

• Education: Bachelor’s degree in social work or psychology preferred.
• Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings.
• Ability to coordinate services, communicate clearly, and maintain documentation.

Responsibilities

• Coordinate service and care plans, provide counseling and direct services.
• Develop discharge plans and ensure enrollment in public benefits and DHS programs.
• Meet residents weekly to assess progress and modify plans as needed.
• Document interactions in CARES and AWARDS and coordinate with external providers.

Skills

Communication skills

English proficiency

MS Word

Excel

Outlook

Education

Bachelor's degree in social work or psychology

Tools

MS Word

Excel

Outlook

Internet

Job description

Job Details: Job Location: NYC- Brooklyn- 18 - Brooklyn, NY 11235, Position Type: Full Time, Salary Range: $24.04 - $50,004.00 Hourly, WHO IS CHI?

WHAT DOES CHI OFFER?

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

JOB SUMMARY

The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices.

Pay: $24.04 an hour- approx. $50,004 annual.

FSLA: Non-exempt. Eligible for overtime.

Schedule: Tuesday 11am-7pm Wednesday-Saturday 8am-4pm (Sunday and Monday off).

Location: Sheepshead Bay, Brooklyn NY

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

SERVICE AND CARE COORDINATION

• Ensure residents receive appropriate quality services per organizational principles and program requirements.
• In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services.
• Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability.
• For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
• Develop and maintain a resource network for referrals as related to service needs of residents.
• Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed.
• Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents.
• Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place.

BENEFITS / ENTITLEMENT COORDINATION

• Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
• Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs.
• Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable.

GENERAL DUTIES

• Document interactions and communications with and on behalf of residents in CARES and AWARDS.
• Perform other duties as assigned by supervisor and Program Director.

Qualifications: What do I need to apply?

Education and Experience: High School Diploma or GED required. Bachelor’s degree in social work or psychology preferred. Three years of experience working in a shelter or similar field can be substituted for the education requirement.

• Experience: Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues is a plus.
• Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency a plus.
• Computer skills: Basic competency in MS Word, Excel, Outlook and the internet
• Math Skills: Ability to formulate simple financial budgets.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.