Housing Resource Specialist

Shelby American, Inc.; Boston (MA); On-site; Full time

Job summary

A leading organization in Boston seeks a Housing Resource Specialist to provide essential housing placement services to individuals experiencing homelessness. This role requires a strong commitment to customer service, excellent organizational skills, and the ability to work under tight deadlines. The ideal candidate will have experience working with vulnerable populations and knowledge of local housing resources.

Benefits

Retention Bonus of $3000

Qualifications

• Bachelor’s Degree or 2 years experience with homeless population.
• Experience with mental health, trauma, or substance abuse issues.

Responsibilities

• Provide housing placement services at the Men's Inn shelter.
• Research and access housing opportunities for guests.

Skills

Customer Service

Organization

Communication

Research

Education

Bachelor’s Degree

Social Work

Tools

MS Office Suite

Job description

Description

SCHEDULES AVAILABLE:

40 hours, Monday – Friday 7am – 3:30pm

40 hours, Monday – Friday 10am - 6:30pm

Pays $23.48 per hour

This position carries a retention bonus of $3000.00, payable in instalments of: $1,000 at 6 months, $1,000 at 9 months, and $1,000 at 12 months.

LOCATION: 444 Harrison Ave, Boston MA

SUMMARY OF THE POSITION:

The Housing Resource Specialist is responsible for providing housing placement services at the Men's Inn shelter. The HRS will be assigned to the Men's Inn shelter where they will work with a caseload of male identifying guests to help them move from shelter into housing. The Housing Resource Specialist exhibits excellent customer service and possesses a sense of initiative, is self-directed, works well with groups, has a good sense of humor, and is knowledgeable about housing resources in the Boston area. The Housing Resource Specialist is able to research and access new housing opportunities and is regularly updating all resource materials for guests and staff. The Housing Resource Specialist is able to discern which guests are able to manage housing search independently and which guests need more hands-on help. The Housing Resource Specialist may also be asked to work out of our Rapid Engagement Center as needed.

The Housing Resource Specialist will work under tight timeframes to accurately enter guest information into the Pine Street Inn’s approved Homeless Management Information System (HMIS). Attention to detail, organization, and accuracy is critical in this position.

Requirements

EDUCATION/TRAINING:

REQUIRED:

• Bachelor’s Degree or minimum of 2 years of experience working with homeless population toward housing

PREFERRED:

• Bachelor's in social work, or related field of study
• Bi-Lingual Spanish or Haitian-Creole

KNOWLEDGE/EXPERIENCE:

• Minimum of two (2) years of experience working with people facing homelessness, mental health issues, trauma and/or substance abuse issues
• Knowledge of housing resources in and around the Boston area
• Ability to use internet, social media, and other research tools to identify resources and housing opportunities
• Fluent in MS Office Suite, applications (Word, Excel, etc.), email, and internet browsers
• Highly detail oriented
• Excellent oral communication and interpersonal skills are essential
• Experience in maintaining confidential records and information
• Experience in prioritizing tasks and meeting deadlines in a fast-paced environment
• Experience working in a team-oriented environment
• Superior organizational and written communications skills and demonstrated project management experience
• Demonstrated commitment to Pine Street Inn’s mission, positive approach to change, promoting best development practices