Housing Resource Center Training Coordinator

Bay Area Community Services (BACS); Hayward (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

31 days PTO/Holiday

403b retirement plan

Company laptop & iPhone

Growth opportunities

Fully paid health/dental/life

Job summary

Bay Area Community Services is seeking a Training Coordinator for Housing Resource Centers to deliver on‑site, hands‑on training and onboarding, while ensuring HMIS data quality and compliance. This role acts as a subject‑matter expert for HRC service delivery and supports staff through coaching and certifications.

Must have HMIS proficiency, 3+ years in HRC or homeless services, and a Bachelor’s degree (or 4 years substitute).

Qualifications

• Bachelor's degree preferred; four (4) years housing/data experience may substitute.
• Minimum three (3) years direct experience in HRC, Coordinated Entry, or homeless services.
• Experience training or coaching staff preferred.
• demonstrated HMIS proficiency required.
• Intermediate proficiency in Microsoft Word/Excel.

Responsibilities

• Trains new and existing HRC staff and managers on service delivery and core competencies.
• Provides in‑vivo on‑site training and coaching during actual service delivery.
• Monitors HMIS data quality and timeliness; identifies gaps and retrains as needed.
• Ensures onboarding trainings and certifications are completed on schedule; tracks ongoing training.
• Trains program managers on HMIS oversight and staff coaching.
• Keeps training content current with County/HMIS policy changes.

Skills

Training delivery

Coaching

Communication

Data quality

Policy compliance

Education

Bachelor's degree in social work or related field

4+ years housing & data experience as substitute

Tools

HMIS

Microsoft Word/Excel

Job description

The Training Coordinator, Housing Resource Centers ("HRC") is a subject-matter expert on HRC service delivery and HMIS documentation standards, responsible for training new and existing HRC staff and managers. The Training Coordinator delivers training primarily through hands‑on, in‑vivo instruction alongside staff at HRC sites, as well as structured onboarding and ongoing training sessions. This is a coordinator‑level role focused on training delivery and compliance monitoring, without supervisory authority over program staff or strategic ownership of the agency's overall training system.

Duties And Responsibilities

• Trains new and existing HRC staff and managers on HRC service delivery, including Housing Problem Solving, Coordinated Entry, outreach, referrals, and related core competencies.
• Provides in‑vivo (on‑site, real‑time) training and coaching during actual service delivery, correcting and reinforcing practice in the moment.
• Serves as the organization's subject‑matter expert on HMIS documentation standards for HRC programs, training staff on accurate, timely, and compliant data entry.
• Monitors HMIS data quality and timeliness, identifies gaps, and provides targeted retraining where needed.
• Ensures new hires complete required onboarding trainings and certifications on schedule, and tracks staff completion of ongoing/annual training requirements.
• Trains program managers on their role in HMIS oversight and staff coaching.
• Stays current on County and HMIS policy changes and updates training content accordingly.
• Other duties as assigned.

Competencies

• Subject‑matter expertise in HRC service delivery and HMIS documentation.
• Strong hands‑on training and coaching skills.
• Excellent communication skills; able to translate policy and technical requirements into clear staff training.
• Detail‑oriented, with strong data quality instincts.
• Collaborative, adaptable, and professional.

Qualifications

• Bachelor's degree in social work, human services, or related field preferred; four (4) years of housing and data‑related experience may be substituted for the degree requirement.
• Minimum three (3) years of direct experience in HRC, Coordinated Entry, or homeless services program delivery.
• Experience training or coaching staff preferred.
• Demonstrated HMIS proficiency required.
• Intermediate proficiency in Microsoft Word/Excel.

Benefits/PERKS

• Highly competitive compensation. $42/hour
• 100% employer‑paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children’s healthcare coverage is available for as little as $25/month. Average employer‑paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company‑sponsored plans only.
• 31 days off (PTO/Holiday), increasing with tenure.
• + 3% per hour differential for tested ability in Sacramento county designated threshold languages ( Arabic, Cantonese, Farsi, Spanish, Vietnamese, Russian)
• 403b retirement plan
• Free iPhone with unlimited data for personal/professional use + laptop for easy mobility.
• Significant internal growth opportunities

Bacs Overview

Bay Area Community Services is a CARF accredited non‑profit, community‑based agency celebrating more than 70 years of serving Alameda, Contra Costa, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under‑served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client‑centered and effective in the field and who want to lead empowered teams to meet goals.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER