Housing Representative

EKU Careers; Richmond (KY); On-site; USD 9,100 - 13,000; Part time

Job summary

Eastern Kentucky University is seeking a Housing Representative to support the Housing Office on the Richmond Campus. This role provides front desk customer service, handles inquiries, and assists with housing operations for students, staff and visitors.

The position is part-time (20 hours/week) with no benefits and requires EKU enrollment. Proficiency with Word and Excel is preferred, and Wednesday availability is a plus for midweek coverage.

Qualifications

• Must be enrolled as a student at EKU.
• Preferred: knowledge of Microsoft Word and Excel.
• Availability on Wednesdays 12:00–3:30 pm is advantageous.

Responsibilities

• Front Desk Customer Service: serve as the first point of contact for students and visitors; answer inquiries; collect and process forms and documents.
• Phone Management: answer calls and direct to the appropriate personnel; provide accurate information.
• Administrative Support: run errands, process mail and packages, distribute supplies and maintain inventory.
• Package Handling: pick up packages from the mailroom and deliver to recipients.
• General Assistance: support staff with daily operations and housing events.

Skills

Customer service

Communication

Phone etiquette

Education

Must be enrolled at EKU

Tools

Microsoft Word

Microsoft Excel

Job description

Title: Housing Representative

Position Type: Student

Search Type: External - minimum 7 days

Department: 77R000 - University Housing

Division: 5R1000 - Student Affairs

Position Location: Richmond Campus

Driver Classification: Golf Cart Driver

FLSA: Non-Exempt

Schedule Type: Part Time, No Benefits (less than 20 hrs per week)

Hours Per Week: 20

Additional Schedule Details: Availability through breaks preferred.

Posted Salary Grade: Minimum $8.00 per hour

Contact Person: Jeanette Crabtree

Job Summary/Basic Functions

The Housing Representative for the Housing Office will play a crucial role in providing front desk customer service and administrative support to the Housing Office. This position involves interacting with students, staff, and visitors, handling inquiries, and performing a variety of tasks to ensure the smooth operation of the office.

Minimum Qualifications

• Must be enrolled at EKU

Preferred Qualifications

• Knowledgeable in Microsoft Word and Excel.
• Available hours include Wednesdays from 12:00 noon - 3:30 pm

Job Duties

• Front Desk Customer Service: Serve as the first point of contact for students and visitors. Answer general questions and provide information about housing services. Collect and process various forms and documents.
• Phone Management: Answer incoming phone calls and direct them to the appropriate personnel. Address phone inquiries and provide accurate information.
• Administrative Support: Run errands as needed to support office operations. Process incoming and outgoing mail, including flyers and packages. Distribute supplies and maintain inventory.
• Package Handling: Pick up packages from the mailroom and ensure they are delivered to the correct recipients.
• General Assistance: Perform various tasks to assist the professional staff with daily operations. Provide support during housing events and activities as needed.

Sponsorship

This position is not eligible for visa sponsorship.

Open Until Filled

Yes

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.