Housing Programs Quality Assurance Analyst

Jacksonville Housing; Jacksonville (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Jacksonville Housing Authority is seeking a Quality Control Analyst to perform audits across housing programs including HCV, public housing, RAD, and PBV/ModRehab. The role ensures compliance with JHA policies and HUD regulations, and measures the effectiveness of processes used to administer programs.

The position requires a Bachelor’s degree in business administration (or related field) and four years of QC or internal audit experience, with Housing Professional Certifications a plus and a

Qualifications

• Bachelor’s degree in business administration or related field required; (4) four years of quality control or internal audit experience preferred.
• Certifications: Housing Professional Certifications a plus; 85% passing score on Housing Choice Voucher Rent Calculation exam and Public Housing Rent Calculation exam are required.
• Must be insurable by JHA’s insurance and possess a valid Florida Driver’s License and maintain throughout employment.
• Strong knowledge of HUD regulations, Operations Manual, Policy Plans and Procedures.

Responsibilities

• Plans and conducts routine quality assurance file reviews on Public Housing and Housing Choice Voucher Program files.
• Ensures accuracy in eligibility and subsidy calculations per JHA policies and HUD regulations.
• Provides feedback on files and recommends corrective actions.
• Monitors the status of QC analysis errors and corrections.
• Prepares weekly/monthly/year-to-date quality assurance analyses and scorecards.
• Presents findings to department management and justifies recommendations.

Skills

Problem solving

Analytical thinking

Attention to detail

Initiative

Quality management

Regulatory knowledge

Cross-functional work

Written communications

Verbal communications

Adaptability

Education

Bachelor’s degree in business administration or related field

4 years experience in quality control/internal audit

Job description

Jacksonville Housing Authority is seeking a Quality Control Analyst to perform audits across housing programs including HCV, public housing, RAD, and PBV/ModRehab. The role ensures compliance with JHA policies and HUD regulations, and measures the effectiveness of processes used to administer programs.

The position requires a Bachelor’s degree in business administration (or related field) and four years of QC or internal audit experience, with Housing Professional Certifications a plus and a