Housing Program Manager

ZipRecruiter; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

A community-focused organization seeks a Housing Program Manager to oversee its housing-related services, particularly in eviction defense and advocacy. This hybrid position involves ensuring compliance with contracts, managing referrals, and enhancing service delivery for a diverse client base. Candidates should have strong leadership, bilingual communication skills, and are encouraged to apply.

Benefits

Medical insurance

Dental insurance

Life insurance

Paid time off

401k with agency contribution

Qualifications

• Bachelor's degree or equivalent experience considered.
• Bilingual in English and Spanish required.
• Experience with program supervision and leadership skills necessary.

Responsibilities

• Monitor compliance with housing contracts and performance metrics.
• Serve as primary contact for housing referrals and coordinate meetings.
• Ensure efficient data entry and organizational processes.

Skills

Interpersonal skills

Communication skills

Customer service skills

Detail-oriented

Organizational skills

Leadership skills

Bilingual (English/Spanish)

Education

Bachelor's degree

Job description

Job DescriptionJob Description

AGENCY BACKGROUND:

Northern Manhattan Improvement Corporation (NMIC) is a community-based, not-for-profit organization founded in 1979. NMIC has grown into a leading multi-service agency with over 120 staff members serving New York City with a focus on upper Manhattan and the Bronx. Our mission is to serve as a catalyst for positive change in the lives of the people in our community on their paths to secure and prosperous futures. Integration is the cornerstone of NMIC’s programs, and our staff can identify and address a broad array of immediate needs through comprehensive crisis intervention services. With their matters resolved, clients move seamlessly to capacity building services through our holistic programs designed to transition individuals and families to self-sufficiency

• Our Legal, Organizing, Advocacy, and Weatherization programs meet community members’ basic needs including housing, immigration, benefits/finance, and health.

• Our Education and Career Services programs support community members as they develop the practical tools necessary to build secure and prosperous futures

Job Title: Housing Program Manager

Department: Legal, Organizing, & Advocacy

Unit: Organizing and Group Advocacy Unit

Reports to: Assistant Director for Housing

Location: Main Office: 45 Wadsworth Avenue, New York, N.Y. 10033

FLSA: Exempt

Model: Hybrid

SUMMARY OF RESPONSIBILITIES:

The Housing Program Manager is a position in NMIC’s Legal, Organizing, & Advocacy (LOA) Department responsible for providing programmatic and administrative support for LOA’s Housing work, including the Right to Counsel eviction defense and the organizing and group advocacy work. Specific responsibilities include monitoring compliance and performance on NMIC’s housing contracts with government agencies, coordinating internal and external housing referrals, and coordinating meetings with NMIC and other contract partners to ensure contract performance. The Housing Program Manager will work closely with unit leaders to ensure that clients receive high-quality service delivery and that unit administrative systems are efficient and effective.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Data Capture & Contract Performance

• Monitor and review contract reporting requirements and ensure those requirements are communicated to leadership and reporting staff.

• Coordinate internal and external meetings with contract partners to review contract performance and ensure proper data collection/entry.

• Coordinate with PA&E and Housing/Buildings departments leadership to ensure necessary client and service data is fully captured and entered into both NMIC’s internal database and external databases required for contract performance and reporting.

• Coordinate with PA&E and Housing/Buildings departments leadership to evaluate processes and technology used to record and track data/referrals. Coordinate with the Assistant Director for Housing to develop, document, and maintain automated solutions to these processes, including on NMIC’s database, Sharepoint, and the Microsoft Power Platform

• Provide support on data collection practices to ensure efficient, comprehensive, reliable, and valid data entry.

• Assist in continuous review and evaluation of external database data entry practices; assist in modifying data entry practices to ensure that they are systematic and efficient.

• Monitor contract performance and ensure that NMIC and partner organizations are meeting ongoing contract performance goals.

Communication & Referrals

• Serve as the primary point of contact for external housing referrals from the office of court administration, office of civil justice, elected officials, and other community partners for referrals to the Housing/Buildings units and ensure those referrals are sent to appropriate housing staff

• Coordinate internal housing referrals and ensure those referrals are sent to appropriate housing staff

• Coordinate with PA&E and the Assistant Director for Housing to develop, document, and maintain automated solutions to referral processes, including on NMIC’s database, Sharepoint, and the Microsoft Power Platform

• Serve as the primary liaison between the Housing/Buildings units and partner organizations for critical communication including, but not limited to, deadlines, data capture, and contract deliverables.

Program Management

• Coordinate with the Assistant Director for Benefits and Advocacy Services and Managing Housing Attorney to facilitate processes for financial assistance grant application submissions.

• Support LOA’s Buildings and Housing units in fulfilling organizing and legal work goals.

• Coordinate with Director of LOA and Assistant Director for Housing to track and assess building development portfolio. Assist in creating action plans to move building development work forward.

• Ensure department-wide administrative systems and processes are maintained, and that staff correctly utilize established procedures.

• Coordinate with the Assistant Director for Housing to identify, develop, document, and maintain automated solutions to department processes, including development of automations on Microsoft Power Platform and Sharepoint

• Coordinate with the Assistant Director for Housing and other unit leaders to ensure effective and organized use of Sharepoint

• Continuously assess and improve upon departmental structures (e.g., administrative, communication, etc.) and operations.

• Oversee entry level administrative staff across housing contracts.

Additional related responsibilities may be assigned.

Requirements:

• Bachelor’s degree , equivalent combination of education and experience will be considered.

• Exceptional interpersonal, communication, and customer service skills.

• Detail oriented and strong organizational skills.

• Experience with program supervision and leadership skills .

• Bilingual (English/Spanish) .

SALARY/BENEFITS: NMIC offers a competitive salary based on experience and education as well as a comprehensive and generous benefits package: medical, dental, life, and insurance are included; paid time off, including 20 vacation days, 15 sick days, 5 personal days, and 12 agency holidays; a 401k with agency contribution; and other benefits.

SALARY: $65,000 – $75,000

NMIC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: NMIC is an Equal Opportunity Employer and actively encourages candidates of diverse backgrounds to apply for employment. Applicants must meet the minimum qualification requirements. A combination of education and experience will be considered unless specifically stated otherwise.