Housing Program Assistance

Neighborhood Center of West Volusia; DeLand (FL); Presencial; USD 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid time off

Retirement plan

Aflac

Dental and vision

Descripción de la vacante

The Neighborhood Center of West Volusia is seeking a Housing Assistant to support the Housing Director in daily operations, intake processing, property occupancy, and client services. This role collaborates with Prevention Services, Bridge Shelter, and local coalitions to maximize program impact and ensure accurate record keeping.

Qualifications include a high school diploma (associates preferred), one year of social services experience, and proficiency with Microsoft Office and HMIS.

Formación

• Minimum required: High School Diploma.
• Associate's degree in social services is preferred.
• Minimum one-year experience in social services within the last five years.

Responsabilidades

• Assist Housing Director with housing program management and occupancy.
• Manage rent collection and payments using AppFolio.
• Maintain and update client records in HMIS and enforce intake procedures.
• Coordinate with Housing Director on grant-funded housing programs.

Conocimientos

Communication

Time management

Ethical decision-making

Educación

High School Diploma

Associate's degree in social services

Herramientas

Microsoft Office

HMIS database

Descripción del empleo

• Location 434 S Woodland Blvd,Deland, FL, 32720,United States
• Base Pay $16.00 - $17.00 / Hour
• Employee Type Full Time Non Exempt
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone] x203

Job Title: Housing Assistant

Exempt Status: Non-Exempt (Hourly)

Reports To: Housing Director

The Neighborhood Center of West Volusia is “a place with a heart.” Our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility, and the privilege of doing meaningful, rewarding work.

Position Summary:

The Housing Assistant is responsible for collaborative efforts with the Housing Director to facilitate daily requirements of the Housing Department. This will include: performing intakes, assisting with managing agency properties, housing units, and occupancy, and other tasks delegated by the Housing Director to maximize client service for qualified individuals. This person will collaborate with colleagues across the agency and local community, particularly those in the Prevention Services department, Bridge Shelter, and the Volusia Flagler County Coalition for the Homeless as directed by the Housing Director. This position reports directly to the Housing Director and requires strong communication, time management, and ethical decision-making skills to be successful. This role involves a combination of administrative tasks, customer service, and project coordination to ensure the smooth operation of housing initiatives

Duties and Responsibilities:

A. Program and Financial Management

Provides support to the Housing Director in the efficient and effective management of housing programs and housing unit occupancy. Responsible for assisting the Housing Director with performance of planned / emergent work requirements to achieve established objectives of the Housing Department and the agency.

1. Assist in the development and execution of initiatives aimed at improving housing services and facilities, which include: NSP/HOME, Transitional Housing, and HUD programs such as Domestic Violence-Rapid Re-Housing, Permanent Supportive Housing, and other housing-related programs.

2. Collaborate with the Housing Director on all grant-funded programs to ensure all applicable grant guidelines and eligibility criteria are upheld.

3. Monitor respective accounts receivable and balances owed by assigned clients so that payment reminders are made to clients, and payment plans are created in collaboration with the Housing Director.

4. Assist Case Managers to fulfill department services, as directed by the Housing Director, including but not limited to:

Client application process, interviews, reference/police check conduct, and home visits with prospective tenants.

Completion and management of client lease contracts.

Orient tenants to the program and provide appropriate information for use and care of agency-managed units.

Collect rent, damage compensation, fees, and other tenant/governmental payments. This includes managing the rent collection system, AppFolio, used by tenants and staff.

Proper implementation of move-in, on-site periodic inspections, move-out, and eviction proceedings, including arranging and scheduling client moves.

Managing agency vehicles, client appointment schedules, and client transportation.

5. Maintains client/tenant data, reports results, problem areas, and trends to the Housing Director.

6. Reviews and provides documentation for changes (such as location, rent amounts, etc.) to the Housing Director for review and concurrence.

7. Performs other duties as assigned by the Housing Director.

B. Record-Keeping and Communication

1. Maintain physical and electronic client files to standards set by agency policies, regulatory, and funding stakeholder requirements, including documentation of:

a. Intake form, application, and supporting documentation

b. Coordination and follow-up

d. Special circumstances and issues as they arise

2. Regularly update client records in the Homeless Management Information System (HMIS) database.

Requirements

Qualifications, Experience, and Abilities:

o Minimum required: High School Diploma

o Associate's degree in social services field preferred.

Required Experience:

o Minimum one-year experience within the social services field within the last five years.

o Support of clients with multiple barriers to income and housing stability.

o Housing program planning, executing, and evaluating performance for federal, state, and locally funded projects.

o Knowledge of contract/grant operations, reporting, and compliance.

Qualifications:

• Must pass Florida Department of Children and Family Services (DCF) Level II background check.
• Must pass initial and subsequent random/periodic drug screen.
• Must possess a valid state driver’s license and submit a Motor Vehicle Record within 14 days of the start date.
• No more than two moving violations and/or accidents within the last three years.
• No more than three vehicle-related suspensions/reinstatements.
• No DUI, reckless, or felony driving convictions within the last five years.

Specialized knowledge, skills, and abilities:

o Proficiency with Microsoft Office suite (i.e., Word, Excel, PowerPoint, and Teams).

o Prior use of Homeless Management Information Systems (HMIS) database.

o Knowledge of community resources in the Volusia County area.

Physical Demands and Work Environment :

Physical demands : sitting, walking, lifting to 30 pounds independently, reaching, carrying, speaking, listening

Work environment : an environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in-person assistance, computer, fax, and other general office machinery.

General Job Performance Evaluation Standards:

Understand and follow all agency policies and procedures as directed by the personnel manual and Chief Operating Officer’s guidance.

Perform all duties listed in job description.

Maintain strict client and staff confidentiality at all times.

Represent the agency in a professional manner consistent with the Neighborhood Center’s mission and vision.

Attend meetings as required, including: monthly All Staff, any necessary emergency meetings, and staff training. Participate in staff development activities.

Provide supervision, support, and a safe environment to staff and clients.

Complete assigned tasks in a timely manner.

Summary

Benefit Package includes: Health, Paid Time Off, Simple Retirement Plan, access to AFLAC, Dental and Vision.