Bridge Shelter HMIS Coordinator

Neighborhood Center of West Volusia; DeLand (FL); Vor Ort; USD 31.000 - 35.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

12 paid federal holidays per year

3% Simple IRA match

Agency vehicles for business-related旅行

Zusammenfassung

The Neighborhood Center of West Volusia is a place with a heart, dedicated to feeding the hungry, housing the homeless, and preventing homelessness. The Bridge Shelter HMIS Coordinator supports 30-bed operations, ensuring accurate guest records and seamless service delivery by a multidisciplinary team, with a focus on customer service, problem-solving, and teamwork.

This full-time, non-exempt role requires a high school diploma and experience with HMIS/Service Point, along with reliable

Qualifikationen

• Education: High school diploma or GED required.
• Knowledge, skills, and abilities: problem solving, interpersonal, customer service, oral and written communication, technical skills with MS Office, timekeeping and data systems.
• Planning/organizing and safety awareness required.

Aufgaben

• Document service interactions and eligibility information in HMIS and Service Point.
• Provide intake/discharge support and referrals to other agencies.
• Coordinate client transportation and meal services.
• Perform rounds to ensure safety and security of the shelter.
• Maintain front desk operations and assist with environmental tasks.

Kenntnisse

Problem solving

Interpersonal skills

Customer service

Oral communication

Written communication

Timekeeping system

Technical skills

Ausbildung

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Timekeeping system

Internet searching

Data entry systems

Jobbeschreibung

• Location 434 S Woodland Blvd,Deland, FL, 32720,United States
• Base Pay $15.00 - $16.00 / Hour
• Employee Type Full Time Non Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Amber Homberger
• Phone [phone] ext. 207
• Email [e-mail]

Description

The Neighborhood Center of West Volusia is “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly supportive atmosphere, leadership supports autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Job Purpose:

The Bridge Shelter HMIS Coordinator supports the operations of a 30-bed residential and day center program by ensuring guest records accurately reflect the variety of services received by various members of the support team. In addition to technical data entry, the HMIS Coordinator will serve alongside a team of staff who operate the residential facility 24 hours per day, 7 days per week. To be successful, this position requires advanced abilities in customer service, problem-solving, de-escalation, and teamwork.

Duties and Responsibilities:

• Homeless Management Information System (HMIS):
  • Clearly documents all community & client service interactions along with required eligibility and demographic information, including, but not limited to: meals, showers, haircuts, laundry, locker rentals, day center visits, and grant services.
  • Ensures timely reporting within data entry systems and provides monthly reports to Bridge Director of Operations.
  • Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Intake and Discharge:
  • Instruct new clients on agency and Bridge rules and guidelines.
  • Administer drug screening (urine analysis and breathalyzer) when directed and necessary.
  • Supply toiletries and linens to residents as needed.
  • Provide referrals to other agencies as needed.
  • Coordinate discharges with the Bridge Shelter Directors of Operations and of Community.
• Resident and Guest Support:
  • Facilitate client transportation by scheduling appointments and transporting individuals using company vehicles.
  • Coordinate with Bridge Kitchen Manager to facilitate breakfast, snacks, and any other mealtime services as needed.
  • Report any conflicts, concerns, or events of note via the Incident Reporting process and Bridge Shelter log book.
• Security:
  • Perform rounds in vicinity of the Bridge Shelter and adjacent agency campus to promote the safety of the agency, staff, volunteers, and clients.
  • Safeguard agency keys and assigned equipment.
  • Maintain a safe secure environment for all clients and staff.
  • Monitors activities of the Bridge from reviewing shift logs and responds to needs appropriately.
• Responsible for overall cleanliness and physical organization of the Bridge Shelter.
• Responsible to report maintenance related issues to the Bridge Shelter Director or Chief Operating Officer in a timely manner.
• Maintains the front desk by answering phone calls, taking messages, accepting donations, handling mail, and distributing bus passes to eligible guests.
• Coordinate with the Bridge Shelter Director for specific environmental related tasks.

Requirements

Qualifications, Experience, and Abilities:

• Education: High school diploma or General Education Development (GED) certificate required.
• Knowledge,skills, and abilities:
  • Problem solving / critical thinking - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
  • Interpersonal skills - maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things
  • Customer service - provides caring, quality support to participants, staff and others
  • Oral communication - speaks clearly and persuasively in positive or negative situations
  • Written communication - presents quantitative and qualitative data effectively and is able to read and interpret written information
  • Technical skills - demonstrates basic knowledge of Microsoft Outlook, Excel, and Word, timekeeping system, internet searching, and ability to learn other specialized computer applications
  • Planning / organizing - prioritizes and plans work activities, uses time efficiently, and develops realistic action plans to organize the flow of shift
  • Performance quality - demonstrates accuracy and thoroughness and monitors their own work
  • Safety and security - actively promotes and personally observes safety and security procedures, and uses equipment and materials properly
• Qualifications:
  • Applicants must participate in a Florida Department of Children and Family Services (DCF) background screen; for more information, visit https://info.flclearinghouse.com/ .
  • Must possess valid state driver’s license and a driving record free of the following:
    
    • No more than two moving violations and / or accidents within last three years.
    • No more than three vehicle-related suspensions / reinstatements.
    • No DUI, reckless, or felony driving convictions within last five years.
  • Must participate in an initial and subsequent random/periodic drug screen.

Summary

Generous benefits package and paid time off, including:

• Medical, dental, and vision insurance options
• 12 paid federal holidays per year, plus one additional day each year for your birthday!
• Accrued monthly paid time off
• Simple IRA retirement plan with a 3% match
• Agency vehicles for business-related travel
• Thrift Store employee discount

The Neighborhood Center of West Volusia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.