Housing Navigation Case Manager - Impactful Housing Support

PATH; California (MO); On-site; USD 48,000 - 59,000; Full time

Job description

Case Manager - Housing Navigation

Location: North Long Beach, Los Angeles, CA 90805
Salary: $23.24 to $28.28 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non‑Exempt
Driving Required
Schedule: Monday‑Friday 8am‑4:30pm

Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.

About Path

Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

About Our Team

Every program in our growing range of services is designed to holistically address barriers to long‑term housing stability, implementing evidence‑based practices to promote improved wellbeing beyond housing alone. We are committed to improving the quality of our services by creating a diverse work environment for the community at large. We seek the input from our clients, employees, and stakeholders to ensure equity in service delivery and accessibility for all the people we serve.

About the Job

As part of the Housing Navigation Team, the Case Manager role’s main function is to assist clients in breaking the cycle of homelessness by utilizing a “whatever it takes” approach.

Position Responsibilities

• Conduct intake and individualized needs assessment for all participants and collaborate to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the participant including medical, mental health, substance use, financial resources, vocational, and social support needs.
• Provide referrals, linkages, information, and support to resources that help participants achieve their ISP goals.
• Complete program‑specific assessments (e.g., VI‑SPDAT).
• Evaluate strengths and challenges to addressing short‑term and long‑term goals, and conduct a 90‑day review with the participant after initial intake.
• Maintain documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintaining a complete, accurate, and current participant file with all required documents.
• Maintain confidentiality of participant files per HIPAA and all applicable guidelines.

What You Bring

• Analytical skills and attention to detail: gather and interpret data, identify trends, patterns, and insights to inform decision‑making, and consistently produce high‑quality work.
• Collaboration and teamwork: work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders.
• Communication: convey information clearly and effectively (both verbally and in writing) to individuals and groups.
• Creativity and initiative: take action and make decisions without being prompted, demonstrating a proactive approach and willingness to take on additional responsibilities.
• Critical thinking and problem solving: analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning.
• Ethics and boundaries: maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Preferred Qualifications

• Two (2) years of experience in healthcare, case management, homeless services, or working with vulnerable populations or a related field.

Minimum Qualifications

• All levels of education and experience are welcome.

Mandatory Requirements

• Have employment eligibility verification.
• Have or be able and willing to obtain CPR/First Aid training.
• Successfully complete the following as a condition of hire: Tuberculosis Test, Background Screening, Drug Test.

Driving

• Have reliable transportation.
• A valid driver’s license.
• Proof of insurance and ownership for personal vehicles used during work duties.
• The ability to qualify for PATH’s insurance coverage.

Employment Eligibility

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years.

California‑Based Work Expectations

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office does not establish approval for work to be conducted outside of California. PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off‑site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on‑site with no off‑site work. All work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time.

What We Offer

We offer a competitive benefits package that includes medical, dental, and vision coverage; vacation and sick time; paid holidays; and a retirement plan.

Equal Employment Opportunity

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fair Chance Hiring

PATH will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Social Justice Commitment

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.